Guest Services Center Agent

About Anantara Hotels & Resorts

Based in Dubai, Anantara Hotels & Resorts is a global luxury hotel and resort brand deeply inspired by Thai culture, emphasizing genuine hospitality. Named after the Sanskrit term meaning "without end," the brand embodies freedom, movement, and harmony. Established in 2001 in Thailand, Anantara has grown to feature properties worldwide, from exquisite beaches to historical sites and bustling cities. The company is passionate about creating unforgettable experiences for both guests and employees.

Key Responsibilities

• Proactively anticipate guest requirements and respond to inquiries with attentiveness and care in line with Anantara's service ethos.
• Maintain comprehensive knowledge of the hotel's offerings including room categories, rates, facilities, dining options, promotions, spa and fitness services, as well as details of other Anantara properties.
• Assume full ownership of service quality and attitude in guest interactions, ensuring adherence to Anantara’s highest standards.
• Address and resolve guest satisfaction issues promptly and follow up appropriately.
• Demonstrate innovation by recommending suitable alternatives that fulfill guest needs and elevate their experience.
• Foster effective and cooperative relationships with all hotel departments.
• Participate actively in hotel events, daily shift meetings, and training sessions to enhance professional capabilities.