Guest Services Agent

About Avani Victoria Falls Resort

Avani Victoria Falls Resort embraces a philosophy that harmonizes style and practicality, offering vibrant social areas, well-designed rooms, and authentic locally inspired cuisine. The brand is expanding globally across continents including Europe, Middle East, Asia, Africa, and Australia. Employees here take pride in providing attentive service and genuine warm welcomes to guests.

Key Responsibilities

• Proactively anticipate guest requirements and respond to inquiries with helpfulness and attentiveness consistent with Avani standards.
• Maintain thorough knowledge of the hotel products such as room varieties, rates, facilities, food and beverage options, spa and health club services, as well as promotions and properties within the Avani group.
• Own the quality of service delivery and ensure all guest interactions meet the highest level of Avani hospitality standards.
• Manage guest satisfaction issues responsibly and ensure timely and effective follow-ups.
• Propose innovative and constructive alternatives to enhance guests' Avani experience.
• Foster close, cooperative working relationships with all hotel departments.
• Participate actively in hotel events, daily shift meetings, and training sessions to continually develop professional skills.