Guest Service Expert

About the Role

Join the Westin Hotels & Resorts team in Perth as a Guest Service Expert, where your contribution will directly support guest well-being and comfort. This position involves assisting the Guest Services team with daily operational responsibilities and acting as an enthusiastic representative of the hotel and its surrounding area. By delivering exceptional service, you will help cultivate meaningful guest experiences, encourage wellness, and strengthen guest relationships for future visits.

Key Responsibilities

• Provide operational support to the Guest Services team through various tasks and activities.
• Become thoroughly knowledgeable about the hotel facilities and local surroundings, emphasizing the wellness-focused environment.
• Allocate guest rooms based on preferences and requests, ensuring utmost satisfaction.
• Handle guest inquiries professionally, offering engaging interactions throughout each encounter.
• Verify and adjust guest billing accurately, responding to inquiries with attention to detail.
• Develop and sustain strong bonds with both new and returning guests, creating personalized and memorable experiences that encourage repeat bookings.

Candidate Profile

• Experience working with OPERA property management systems or equivalent platforms.
• Proven background in a comparable guest service or hospitality position.
• Valid work authorization for Australia.
• Aspiring to grow and advance your career within the hospitality industry.
• Self-driven, enthusiastic, and able to thrive in a dynamic and fast-paced environment.
• Proactive problem solver with a positive, can-do mindset.

Benefits and Culture

• Enjoy exclusive discounts on dining and accommodation across all Marriott International properties for you, your family, and friends.
• Participate in the "Life with the Works" program, offering flexible schedules, sabbatical leave, and paid time off on birthdays.
• Access internationally recognized training, continual development opportunities, and career advancement within Marriott's global network.
• Receive comprehensive support for your physical, emotional, and financial health through the Employee Assistance Program.
• Earn referral bonuses when recommending friends to join the team.
• Be part of the world's largest hotel group, committed to diversity, inclusion, and equal opportunity.

Additional Information

• Job Number: 26112598
• Job Category: Food and Beverage & Culinary
• Location: 480 Hay Street, Perth, Western Australia, Australia
• Schedule: Full Time
• Position Type: Non-Management
• Remote Work: Not available; on-site position

Equal Opportunity Employer Statement

Marriott International values diversity and inclusion, actively fostering a workplace that celebrates various backgrounds and talents. The company is committed to providing equal employment opportunities without discrimination based on disability, veteran status, or other legally protected categories.