Guest Service Agent
Doha, Doha Municipality, Qatar · Full Time
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- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 1 week ago
- Work mode
- In office
- Resume
- Required to apply
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Job description
Job Location
Banana Island Resort Doha By Anantara, Doha, Qatar
About the Employer
Minor Hotels manages a global portfolio of over 530 strategically designed properties, catering to diverse traveler needs across more than 50 countries including Asia Pacific, the Middle East, Africa, Indian Ocean regions, Europe, and South America. Brands under Minor Hotels include Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow, and TIVOLI.
Role Overview
The Guest Service Agent is tasked with delivering expert, courteous service to hotel guests. Key duties cover handling reservation bookings, welcoming and registering guests, ensuring exceptional service throughout their stay, and processing account settlements upon departure.
Key Responsibilities
- Promptly receiving and responding to guest inquiries, requests, and feedback
- Managing reservations and guest registration with accuracy
- Delivering an outstanding level of guest service throughout their visit
- Efficiently settling guest accounts at the end of their stay
Required Qualifications
- Strong commitment to customer service excellence
- Previous experience in hotel front office operations is advantageous
- Proficient communication skills with fluency in English
- Flexibility to work shifts including weekends and public holidays
- Basic computer literacy in Microsoft Office; familiarity with current Property Management Systems (PMS) is preferred
Industry
Hospitality