Guest Service Agent

Job Overview

We are seeking proactive and self-driven professionals to join our Front Office team, advancing their careers by delivering exceptional guest services. This role is located at Centro Al Manhal by Rotana and Al Rawda Arjaan by Rotana in Abu Dhabi.

Key Responsibilities

• Consistently provide friendly, professional, and engaging service to all guests.
• Warmly welcome and efficiently check in guests following established standard operating procedures.
• Conduct guest check-outs smoothly, adhering to company standards.
• Proactively sell rooms to walk-in visitors and handle daily facility-related issues.
• Manage cash inventories and process foreign currency cheques and bills for hotel guests according to credit policies.
• Collaborate effectively with various departments, including Housekeeping, Finance, and Reservations.
• Ensure the Guest Service Desk is always staffed, ready, and well-equipped to assist guests.
• Maintain strict confidentiality regarding all guest information.
• Fully understand hotel policies, procedures, service standards, and be well-acquainted with hotel amenities and events.

Education, Qualifications, & Experience

• Preferably hold a degree in hospitality and have prior experience in a hotel's Front Office Department.
• Possess excellent written and spoken English communication skills; knowledge of an additional language is a plus.
• Strong interpersonal and problem-solving capabilities are essential.
• Computer literacy is required; experience with Opera Property Management System is advantageous.

Knowledge & Competencies

• Customer-oriented mindset with a proactive and alert approach.
• Outgoing, charismatic, and approachable personality.
• Able to perform well under pressure in a dynamic environment.
• Effective team player who enjoys working within a multicultural team and with diverse guests.
• Exhibit traits like understanding the job, taking responsibility, recognizing differences, customer focus, adaptability, and teamwork.