Hostess - Russian Speaker

About Fairmont Bab Al Bahr

Situated at the gateway of Abu Dhabi, Fairmont Bab Al Bahr is a luxurious five-star beachfront hotel overlooking the iconic Sheikh Zayed Grand Mosque. The hotel combines modern architecture with sophisticated interiors to offer world-class hospitality. It features over 360 elegantly furnished rooms and suites, award-winning dining venues, extensive event and conference facilities, plus premium amenities including private beach access, swimming pools, and fitness centers. The hotel serves business and leisure travelers as well as hosting corporate and social events, blending international luxury standards with the UAE's rich cultural heritage. It commits to excellence, sustainability, and delivering memorable experiences to guests and staff alike.

Role Overview

The Hostess plays a crucial role in delivering a welcoming, professional first impression to all guests. Responsibilities include greeting and seating visitors, managing bookings and table arrangements, liaising smoothly with the restaurant team, and catering especially to Russian-speaking guests through fluent communication in Russian and English.

Key Responsibilities

• Warmly greet and acknowledge guests with friendliness and professionalism.
• Provide tailored service to Russian-speaking guests, understanding their specific preferences.
• Organize restaurant reservations, inquiries, waitlists, and seating assignments effectively.
• Escort guests to tables and present menus courteously.
• Maintain precise and orderly seating plans during service hours.
• Collaborate closely with the Restaurant Manager, service staff, kitchen, and other departments to ensure smooth customer experience.
• Monitor guest arrival flow and manage wait times efficiently.
• Respond professionally to guest requests, issues, and special events, escalating concerns appropriately.
• Stay informed about restaurant menus, promotions, operating hours, hotel facilities, and services.
• Identify VIP and regular guests to deliver customized services.
• Maintain a polished appearance adhering to grooming and hygiene standards.
• Handle phone calls and guest queries courteously and promptly.
• Keep the hostess desk, entrance, and reception areas neat, organized, and presentable.
• Assist the restaurant team during peak periods when needed.
• Foster a positive guest experience supporting satisfaction and loyalty.
• Comply with all hotel policies, procedures, and service protocols.
• Perform additional duties assigned by management.

Required Qualifications

• Prior experience as a hostess, guest relations officer, receptionist, or similar hospitality role preferred.
• Experience in luxury hotels, upscale restaurants or international hospitality environments is advantageous.
• Fluency in Russian and English is mandatory; knowledge of extra languages is a plus.
• Excellent communication and interpersonal skills.
• A strong dedication to delivering exceptional customer service driven by a passion for hospitality.
• Professional, confident, and approachable demeanor.
• Ability to maintain composure and organization in a busy setting.
• Familiarity with reservation systems and restaurant seating protocols.
• Willingness to work flexible schedules including weekends and public holidays.