Guest Service Agent
Doha, Doha Municipality, Qatar · Full Time
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- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 1 week ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
About Minor Hotels and Location
This role is based at Al Najada Doha Hotel by Tivoli in Doha, Qatar. Minor Hotels is a global hotel owner, operator, and investor with a portfolio exceeding 530 properties. The brand spans renowned hotel groups including Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow, and TIVOLI, serving customers across more than 50 countries in Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America.
Job Summary
The Guest Service Agent is responsible for delivering expert and courteous guest services. Core duties involve handling reservations, greeting and registering visitors, providing exceptional assistance throughout their stay, and processing accounts at check-out.
Responsibilities
- Manage guest inquiries, requests, and feedback efficiently and promptly.
- Ensure guests enjoy a satisfactory hotel experience from arrival to departure.
- Operate front office functions including reservations, check-in, and check-out procedures.
Qualifications and Requirements
- Strong commitment to delivering excellent customer service.
- Preferred prior experience in hotel front office duties.
- Exceptional communication skills with fluency in English mandatory.
- Flexibility to work in shifts including weekends and public holidays.
- Proficiency in Microsoft Office and familiarity with Property Management Systems (PMS) preferred.
Industry
Hospitality