Guest Relations Officer Reception

About Four Seasons

Four Seasons thrives on the dedication and passion of its people, who strive to improve continually, push boundaries, and treat others with kindness and respect. Our global team crafts unforgettable experiences for guests, residents, and partners by upholding a luxurious yet genuine standard of hospitality. We believe that delivering extraordinary guest encounters begins with fostering a world-class employee experience and nurturing a vibrant company culture.

We value recognizing familiar guests, welcoming newcomers, and treating all individuals as if they were family. Regardless of your role or relationship with Four Seasons, our mission is to create lasting impressions that enrich lives by fostering meaningful connections with people and the environment.

Location

Nestled in a tropical paradise, our resort in Victoria, Seychelles offers a serene escape with ocean breezes and private villas surrounded by pristine beaches and untouched nature. Guests can enjoy private pools, spa experiences, secluded beach dinners, and local cultural explorations nearby.

Job Overview: Guest Relations Officer

The Guest Relations Officer plays a crucial role in delivering seamless and personalized guest interactions, from check-in to check-out, enhancing the overall luxury experience through attentive service and operational excellence.

Key Responsibilities

• Perform efficient and friendly guest check-in processes, ensuring to use guest names and update guest history details in the system per Four Seasons standards.
• Verify villa assignments and rates to match guest requests accurately.
• Issue correct villa keys and manage check-out procedures, including billing, collecting keys, and facilitating smooth departures with coordination of transport.
• Manage cashiering tasks such as foreign currency exchange, posting charges, giving change, and balancing cash floats daily.
• Respond promptly and professionally to guest inquiries about hotel services, facilities, and local recommendations.
• Handle concierge services including transfers, excursion bookings, and airport arrangements.
• Manage PBX duties such as coordinating buggies, handling wake-up calls, and phone line settings.
• Address guest feedback and ensure appropriate management follow-up through experience reports.
• Maintain lobby cleanliness and presentation, including daily decoration and atmosphere adjustments.
• Participate actively in upselling initiatives within the front office.
• Keep current with all relevant computer systems and attend required trainings.
• Complete daily tasks, update shift handover records, and adhere to grooming and conduct standards.
• Respond to emergencies, enforce security policies, and report suspicious activities following hotel guidelines.
• Assist other departments during peak times and support resort tours or buggy services when needed.

Qualifications and Skills

• Proficiency in reading, writing, and speaking English; additional languages are a plus.
• Previous experience in hospitality preferred.
• Ability to perform physically demanding work and stand for prolonged periods.
• Familiarity with computer systems including Opera/PMS.
• Self-motivation with minimal supervision.
• Willingness to work flexible shifts, including mornings, evenings, nights, weekends, and holidays.

Additional Information

• This role requires adherence to Four Seasons' core values, policies, grooming standards, and teamwork principles.
• Wearing the issued uniform neatly and maintaining professional appearance are mandatory.
• Participation in emergency procedures and maintaining composure under pressure is expected.
• The job description is subject to updates based on operational needs with prior discussion.

Compensation and Benefits

• Competitive salary with comprehensive benefits.
• Opportunities for training and career development.
• Complimentary accommodations at Four Seasons properties globally.
• Free employee uniforms, transportation, and meals.

Work Schedule

• Full-time employment, working five days per week with varied shifts including early mornings, evenings, nights, and public holidays as required.
• Operations run around the clock, seven days a week, so schedules may vary.

Join a dedicated team and advance your career with global potential in luxury hospitality.