Guest Relations Agent - Female (Russian Speaker)

Position Overview

This role involves much more than merely facilitating guest check-ins and check-outs. The aim is to craft a memorable and distinctive stay experience. As a Guest Experience Expert, you proactively provide a variety of services to assist guests throughout their entire visit. This includes managing operational tasks, responding to guest inquiries, compiling reports, and offering insights about the local area. The goal is to make every interaction part of an engaging guest experience.

Work Environment and Responsibilities

Success in this position depends on several key factors including maintaining a safe workplace, adhering strictly to company policies, protecting confidentiality, safeguarding company assets, upholding quality standards, and presenting a professional image with respect to uniform, appearance, and communication. The job requires physical activity such as standing, sitting, or walking for prolonged periods and manual tasks including lifting or moving objects weighing up to 10 pounds unassisted. Additional duties may be assigned as needed.

Qualifications

• Education: Must have a high school diploma or equivalent (G.E.D.).
• Experience: No prior experience or supervisory background required.
• Licenses/Certifications: None required.

Company Commitment

We embrace diversity and are committed to equal opportunity employment. Our inclusive environment values the diverse backgrounds and talents of all associates, fostering a culture of respect and celebration for individuality. We strictly prohibit discrimination based on any protected status, including disability or veteran status.

Joining Sheraton means becoming part of a global community dating back to 1937, where team members create inclusive atmospheres in more than 400 locations worldwide. This role is an opportunity to be part of an enthusiastic team dedicated to delivering exceptional guest experiences, pursuing purpose-driven work, and advancing personal and professional growth within Marriott International’s portfolio.