Guest Relation Officer - OWV Lounge
Doha, Doha Municipality, Qatar · Full Time
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- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 1 week ago
- Work mode
- In office
- Education
- College degree in hotel management or related field
- Resume
- Required to apply
Where you'll work
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Job description
Job Location
Banana Island Resort Doha By Anantara, Doha, Qatar
Company Overview
Minor Hotels is a global hotel owner, operator, and investor with a portfolio exceeding 530 properties worldwide. Their brands include Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow, and TIVOLI. Operating in more than 50 countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America, Minor Hotels caters to diverse travelers, blending personal needs with unique experiences.
Role Summary
The Guest Relation Officer plays a pivotal role in delivering exceptional guest experiences representative of the hotel and brand. This position demands anticipating and addressing guests’ needs proactively, managing inquiries attentively, and taking personal accountability for guest satisfaction. The officer is encouraged to provide innovative solutions and alternatives to ensure guests' delight throughout their stay.
Qualifications and Skills
- Possess a college degree in hotel management or related discipline
- Prior experience in Front Office or Guest Services operations
- Strong English communication skills, both written and verbal
- Familiarity with Front Office Systems technology
Minimum education
Diploma / ITI / Vocational
Industry
Hospitality