- Experience
- 3–5 yrs
- Salary
- —
- Openings
- 1
- Posted
- 1 week ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
About EPOS360 and the Team
EPOS360, a brand under Ant International, operates its AI Commercial division within the Agentic Growth Team located in Singapore. This team oversees sales results for the EPOS360 B2B SaaS point-of-sale platform, serving F&B small and medium enterprises throughout Singapore and Malaysia. The role reports directly to the Head of AI Commercial and entails managing regional initiatives.
Role Overview
This position focuses on owning chat as a key growth channel and spearheading go-to-market (GTM) initiatives via data-informed prioritization and experimentation, rather than relying on intuition. This is a product and program management role that involves close collaboration with engineering, marketing, business development, and customer success teams to ensure smooth execution and cross-functional alignment.
Primary Responsibilities
- Develop and manage a strategic roadmap for chat-based customer experiences centered on business objectives and user outcomes.
- Create detailed product requirements and user stories related to chat features, partnering with engineers to drive delivery without owning the technical architecture.
- Collaborate with marketing to determine message content and bot flow, including decision points for escalating to human support.
- Lead GTM planning and execution for new product growth efforts, sequencing launches based on team and market readiness.
- Coordinate extensively with marketing, sales/BD, and customer success teams to synchronize launch timelines, messaging, and support materials.
- Maintain the GTM calendar, ensuring all stakeholders are apprised of dependencies and critical deadlines.
- Proactively identify and resolve launch bottlenecks, escalating issues early to prevent delays.
- Define and monitor key growth metrics for the chat channel such as engagement, conversion rates, and customer satisfaction.
- Design and conduct experiments (A/B tests) on messaging and user flows, leveraging insights to inform prioritization.
- Integrate chat channel performance data into existing attribution and customer acquisition cost models to maintain consistent measurement.
- Regularly update leadership on growth metrics and strategic decisions.
Required Qualifications and Experience
- Between 3 to 5+ years working in Product Management, preferably focused on growth or GTM roles within the B2B SaaS industry.
- Proven experience orchestrating cross-functional programs involving marketing, sales/business development, customer success, and engineering teams without direct reporting authority; able to cite concrete examples.
- Comfortable collaborating with engineering teams while not necessarily commanding deep technical architectural knowledge.
- Strong data literacy skills: able to interpret dashboards and design experiments to facilitate decision-making (SQL knowledge advantageous but not mandatory).
- Experience with messaging or chat platforms such as WhatsApp or Telegram is a plus but not required.
- Current residence in Singapore with a good understanding of market dynamics in Malaysia.
Preferred Skills
- Familiarity with HubSpot or similar customer relationship management (CRM) systems.
- Background in food & beverage, retail, or SME-oriented SaaS sectors.
Success Indicators (First 6 Months)
- Development of a comprehensive, documented chat growth roadmap aligned with measurable business goals.
- Successful GTM launch executed on time involving coordination across at least three functional teams.