Global Account Manager - Aviation

About DHL Express Singapore

Join DHL Express Singapore, recognized as the most international company in the world and a leading pioneer in cross-border express shipping since 1969. With operations spanning over 220 countries and territories, DHL connects individuals and businesses worldwide. Our highly customer-centric teams continuously deliver not just parcels but valuable possibilities. DHL Express Singapore is proud to be certified as a best workplace since 2017 and has been ranked No.1 by the Great Place To Work® Institute for five consecutive years since 2020. Our team of over 1,500 dedicated professionals is committed to connecting people and transforming lives through express delivery for globally renowned brands.

Role Overview

The Global Account Manager (Aviation) will report directly to the Senior Manager of Industry Development. The role mandates leading the profitable advancement of global accounts by positioning DHL as a strategic partner. You will execute agreed programs through collaborative efforts across the DHL network and contribute to shaping strategies that safeguard, enhance, and expand account sales and portfolios. Additionally, you will deliver customer account revenue and activity reports to management as required.

Key Responsibilities

• Develop and maintain multi-level relationships within customer and DHL organizations to foster long-term business partnerships that align with corporate objectives.
• Enhance sales performance by implementing regionally standardized processes.
• Gain thorough understanding of customer expectations and needs.
• Lead and conduct customer presentations and proposal development.
• Coordinate activities and programs aimed at maintaining and growing sustainable sales revenue.
• Design and oversee after-sales strategies tailored to each designated account.
• Consistently deliver customer-focused service addressing sales and expectation-related issues.
• Support regional bidding and Request for Quotation (RFQ) procedures upon request.

Candidate Profile

• At least five years of experience in account management or development with a background in corporate consultative or solution-driven sales within a service industry.
• Knowledge of the international express, air transportation, or aviation sectors is advantageous.
• Demonstrated teamwork and collaboration capabilities.
• Exceptional communication, presentation, networking, and interpersonal skills.
• A bachelor’s degree in Business or a related field is required.

Benefits & Opportunities

• Opportunity for career advancement with a global leader in the market.
• Access to comprehensive learning and professional development programs.
• Inclusive and supportive workplace culture.
• Competitive compensation packages and wellness programs.

Additional Information

DHL is committed to equal employment opportunities, selecting employees based on qualifications, performance, skills, and experience, with zero tolerance for discrimination.

Recruitment Fraud Notice: DHL Express Singapore will never solicit payment or personal financial information at any recruitment stage. Official communications use the DHL domain (e.g., @dhl.com). Please verify any job offers to protect yourself from fraudulent activities.