Key Account Manager

Overview

We are looking for a seasoned Key Account Manager to join our sales division and enhance growth within existing major accounts. This role focuses on nurturing and expanding strategic customer relationships to ensure enduring partnerships and exemplary service delivery.

Key Responsibilities

• Oversee and expand pivotal logistics client accounts to meet established sales and revenue goals.
• Formulate detailed strategies for accounts, pinpointing areas for growth and new business ventures.
• Act as the primary liaison for customers, maintaining superior satisfaction and service standards.
• Work closely with operational and customer support teams to craft bespoke logistics solutions.
• Conduct ongoing market and competitive analyses to strengthen account development initiatives.
• Develop and deliver client-facing proposals, pricing quotations, and presentations.

Required Qualifications

• Bachelor’s degree in Business, Logistics, or a closely related discipline.
• Between three to five years of professional experience in logistics sales or key account management.
• Demonstrated success in managing key accounts and cultivating client relationships.
• Excellent communication, negotiation, and presentation capabilities.
• Proficiency in English and the local language is mandatory.

About JD.com

JD.com is a prominent global supply chain technology and service provider, publicly traded on NASDAQ and the Hong Kong Stock Exchange. Known as JINGDONG, it offers cutting-edge retail infrastructure enabling customers worldwide to purchase products efficiently. JD.com operates across numerous sectors including retail, technology, logistics, healthcare, industry, real estate development, and international markets, ranking 44th on the Fortune Global 500 list. Its commitment centers on customer-first principles, innovation, responsibility, and integrity, aiming to enrich lives through technology and become the world's most trusted company.

Global Operations and Logistics Division

JD.com is building a sophisticated global retail and supply chain network, with operations spanning continents including Europe, Asia, the Americas, and the Middle East. The international business covers multiple segments such as online retail (Joybuy), cross-border import/export, industrial markets, and property ventures.

In logistics, JD Logistics is a technology-driven leader, managing extensive integrated networks in warehousing, freight transport, last-mile delivery, bulky items handling, cold chain operations, and cross-border logistics. With over 3,600 warehouses and more than 34 million square meters of space managed globally, JD Logistics boasts a highly automated and smart supply chain network. Its global footprint includes more than 130 bonded, direct mail, and overseas warehouses across 23 countries credited under brands JoyLogistics and JoyExpress.