JD.COM

Exception Handler

JD.COM

Riyadh Region · Full Time

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Experience
Any
Salary
—
Openings
1
Posted
1 day ago
Work mode
In office
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Job description

About JD Logistics

JD Logistics, a division of JD.com, stands as a top-tier, technology-driven supply chain and logistics solutions provider. Leveraging advanced automation, smart fulfillment, and data analytics, we manage comprehensive logistics services that enhance business operations and customer satisfaction. Our network covers various logistics facets including warehouse management, line-haul transportation, last-mile delivery, bulky goods logistics, cold chain, and international cross-border logistics, ensuring speed and accuracy at every step.

Global Operations

We operate one of the largest logistics infrastructures globally, with over 3,600 warehouses spanning more than 34 million square meters. Our Global Smart Supply Chain Network integrates highly automated warehousing with strong international transport capabilities, facilitating smooth cross-border logistics. Our presence includes more than 130 bonded, direct mail, and overseas warehouses across 23 countries under our brands JoyLogistics and JoyExpress, contributing to JD.com's growing international logistics footprint.

Role Summary and Responsibilities

  • Design and implement standardized attendance protocols, including scheduling, sign-in/sign-out rules, and other related policies for DS personnel across all locations.
  • Oversee adherence to these attendance policies by monitoring compliance, identifying discrepancies, and working closely with site managers and HR teams to initiate corrective measures.
  • Develop and deliver comprehensive training programs for DS staff on attendance procedures, operational standards, system functionalities, organizational policies, and workflow requirements.
  • Maintain and analyze attendance dashboards to detect recurring issues and lead initiatives to improve operational efficiency and performance.

Inclusivity and Equal Opportunity

JD Logistics is committed to fostering an inclusive workplace that values diversity. We ensure equal employment opportunities without discrimination based on race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or other protected characteristics.

How they work

Teamwork & Collaboration Problem Solving Attention to Detail Accountability
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