Full Time Supervisor

About Carter's Inc.

Carter's Inc. is the leading apparel retailer in North America specializing exclusively in clothing for babies and young children, managing brands like Carter's, OshKosh B'gosh, Skip*Hop, and Little Planet. Recognized as the top children's clothing brand, Carter's prides itself on quality products and strong team culture. The company invests heavily in training and development to support career growth, fostering meaningful connections between customers, employees, and families. Their values include caring, teamwork, flexibility, and personal growth.

Role Overview

As a full-time Supervisor, you will serve as the welcoming face of Carter's to growing families, offering guidance on baby essentials and school needs through various parenting milestones. The role involves creating a positive and inclusive environment, enhancing team talents, and maintaining expertise on product features and benefits.

Key Responsibilities

• Become well-versed in Carter's brands and products to assist families from preemie sizes to size 14.
• Warmly welcome customers and provide expert advice on product styles, features, and benefits.
• Focus on genuine customer engagement and uphold customer service standards on the sales floor.
• Promote a safe, positive, and inclusive environment for both employees and customers.
• Model service excellence and omni-channel customer experience while coaching and guiding team members.
• Lead and manage specific business areas through detailed planning and execution.
• Perform Leader on Duty duties by driving results and timely addressing customer concerns.
• Use customer feedback to identify improvement opportunities and implement solutions to enhance store performance.
• Foster customer loyalty via company programs.
• Provide immediate feedback to the store team and escalate performance issues to management.
• Recognize and reward outstanding team performance.
• Support asset protection through vigilant customer service, safety awareness, and operational controls.

Qualifications and Skills

• High school diploma is required.
• Possess a positive, solutions-driven approach.
• Strong verbal and written communication skills.
• Ability to juggle multiple responsibilities simultaneously.
• Proficiency with computer tools including Outlook, Excel, and web navigation.
• Must be able to lift 40 pounds and frequently bend, stoop, reach, push, and pull.
• Capable of standing or walking for extended periods and climbing ladders.
• Available to work flexible hours including days, nights, weekends, holidays, and a minimum of two weekly closing shifts.

Compensation and Benefits

• Hourly wage ranges between $18.10 and $20.30, dependent on experience and location.
• Schedules designed to accommodate personal life balance.
• Comprehensive benefits including health and mental health coverage.
• Employee discount of 30% on Carter's brands.
• Referral bonuses, paid time off, holidays, parental leave, adoption assistance, charitable matching gifts, and more.
• Professional and personal growth opportunities through ongoing development programs.

Additional Information

Current Carter's employees should apply through internal Workday postings rather than this external channel. Carter's is an equal opportunity employer committed to diversity and inclusive hiring practices. Accommodations are available upon request. Job duties may evolve at management's discretion, including changes to responsibilities, job titles, and locations.