Full Time Store Manager

About the Company

Pet Valu comprises several retail brands including Pet Valu, Paulmac's Pet Food, Bosley's, Tisol, and Total Pet, forming one of North America's largest pet-focused retail chains. The stores cater to families seeking food and supplies for their dogs, cats, companion birds, wild birds, fish, reptiles, and small animals. Pet Valu is committed to community engagement through partnerships with shelters and rescues via adoption events, pet food bank programs, and national donations and fundraising initiatives.

Job Description

We are looking for a Store Manager to lead and nurture a team in providing exceptional customer service and supporting pet owners with knowledgeable advice and solutions for their pets’ needs. This role involves coaching, staff development, and contributing to a pet-loving environment.

Key Responsibilities

• Ensure all customer service standards are consistently upheld by the team while maintaining positive relationships with community organizations such as the Humane Society.
• Oversee employee management including recruiting, scheduling, training, daily task delegation, supervision, and coaching.
• Maintain strict adherence to corporate operational procedures and standards by all staff members.
• Manage administrative tasks such as placing orders, inventory control, conducting store and safety audits, coordinating minor repairs, and completing corporate paperwork.
• Lead and coordinate staff efforts to meet store business targets and performance goals.
• Perform additional duties as assigned.

Required Qualifications and Skills

• A minimum of two years experience in retail store management and customer service.
• Strong enthusiasm for learning and career development within the pet care industry.
• A friendly, outgoing disposition with excellent customer service abilities.
• Flexibility to work varied schedules including weekends and evenings.
• Reliable transportation to and from the workplace.
• Ability to coach employees effectively on sales techniques and customer service.
• Awareness and capacity to manage inter-team conflicts with appropriate escalation.
• Familiarity with POS systems.
• Physical capability to lift weights up to 50 lbs repeatedly.
• Previous experience in the pet retail industry is advantageous.

Benefits and Work Environment

• Access to comprehensive management training programs.
• Enhanced product knowledge opportunities.
• Employee discounts on pet products.
• Competitive salary package.
• Paid employee benefits.
• A workplace culture centered on pet care and career growth.