Full Time Key Carrier

About TJX Companies and the Role

Joining TJX Companies means daily opportunities for growth, learning, and success within an inclusive and collaborative environment. As part of a Fortune 100 leader in off-price retail operating brands such as HomeGoods, TJ Maxx, and Marshalls, you will have the chance to develop your skills working in varied settings, including retail stores. The Key Carrier position is a key leadership role expanding from the Coordinator level, requiring flexibility and readiness to lead store operations effectively.

Primary Responsibilities

• Deliver an exceptional customer experience both internally and externally.
• Foster a culture emphasizing honesty, integrity, and confidentiality.
• Serve as Manager on Duty, ensuring adherence to company policies and procedures.
• Guide the store team to follow the store plan and prioritize tasks accordingly.
• Resolve immediate customer service issues and coach associates appropriately.
• Apply discretion in customer service policies to enhance satisfaction.
• Manage associate coverage to maintain positive customer service areas.
• Ensure all associates follow established operational procedures.
• Oversee opening and closing duties following company directives.
• Maintain clear and accurate communications regarding priorities and progress with management and team members.
• Offer and accept constructive feedback and recognition within the team.
• Provide coaching and developmental guidance to associates.
• Collaborate with management to identify and address associate training needs.
• Ensure compliance with labor laws and company policies at all times.
• Promote company credit and loyalty initiatives among customers.
• Support and engage in efforts to reduce shrinkage.
• Maintain safety standards and promote awareness in the store environment.
• Perform additional duties as required.

Candidate Profile

• Flexible availability including nights and weekends is essential.
• Proven ability to work well with others as part of a team including supervisors and peers.
• Adaptability to change and ability to handle unforeseen situations effectively.
• Familiarity with company software, retail systems, and store procedures.
• Understanding of merchandise flow within a retail setting.
• Strong problem-solving capabilities.
• Ability to coach, delegate responsibilities, and track multiple tasks.
• Capacity to perform under pressure and rapidly changing scenarios.
• Excellent multitasking skills.
• Superb communication, organization, and attention to detail.
• Minimum 1 year retail experience, including at least 6 months in a leadership role.

Compensation and Benefits

The position offers an initial hourly wage ranging from $20.00 to $20.50, dependent on experience, qualifications, and skill level. Comprehensive benefits include employee discounts, employee assistance programs, 401(k) with associate contributions and matching after eligibility, paid holidays, medical/dental/vision insurance options, childcare discounts, legal and pet insurance plans, referral bonuses, and various wellness and family care benefits subject to plan terms.

Equal Opportunity & Work Environment

TJX embraces diversity and equity, providing reasonable accommodations as mandated by law. Employment decisions are made without consideration of race, religion, gender identity and expression, sexual orientation, disability, marital or military status, or other protected characteristics. Candidates with arrest or conviction records will be evaluated fairly.

Work Location

The role is based at HomeGoods Store 0273 located at 18250 Village Mart Drive, Olney, Maryland, USA.