Full-Time Helper - Richmond

About Sleep Country Canada

At Sleep Country Canada/Dormez-vous?, we are passionate about transforming lives by helping Canadians improve their sleep. Our mission is to promote better sleep as essential to healthier, happier lives. Guided by our values—caring deeply about people, winning as a team, dreaming big, and delivering excellence—we strive to be Canada’s leader in sleep wellness through innovation, product quality, superior customer experiences, community involvement, and a diverse, best-in-class team.

Role Overview

This role involves working rotating shifts with weekend duties, typically 10-hour days over 4 days from 8:00 am to 6:30 pm. You will be part of a dynamic operations team focused on delivering outstanding service and ensuring each customer receives their products in excellent condition.

Key Responsibilities

• Provide exceptional customer service by professionally and enthusiastically delivering products to customers’ residences.
• Collaborate closely with team members, alternating duties between driving and assisting during deliveries.
• Safely handle, transport, and, when needed, assemble products inside customers’ homes while adhering to all health and safety standards.
• Complete and manage the required documentation associated with each delivery.
• Contribute to team success by helping the operations group achieve and surpass performance goals and expectations.

Qualifications and Experience

• Completion of high school diploma or equivalent.
• Physical strength to lift and move heavy items, up to 88 lbs (40 kilograms).
• Willingness to work flexible hours including evenings and weekends.
• Ability to think quickly and effectively solve problems in a dynamic environment.
• Experience in warehouse or delivery operations is advantageous but not mandatory.

Employee Benefits and Perks

• Inclusive and diverse workplace culture.
• Comprehensive medical and dental coverage plus Deferred Profit-Sharing Program.
• Annual Wellness Credit up to $250 for health-related products or services such as nutrition counselling, fitness gear, or health assessments.
• Employee discount program on top-quality sleep products.
• Maternity and parental leave top-up benefits.
• Tuition reimbursement for both professional and personal development courses.
• Annual allowances for safety footwear and uniforms.
• Emphasis on continuous training and career development.
• Recognition programs including long service awards, social events, and referral rewards.
• Paid volunteer day to support community charities.
• Variety in daily work locations—no fixed office or warehouse routes, allowing autonomy on the road.
• Honoured as one of Canada’s Most Admired Corporate Cultures in 2023.

Additional Information

This role is currently open with a starting pay rate of $24.16 per hour, adjusted based on local market factors. Our recruitment process may include advanced screening technologies, including AI, to assess candidate suitability, reviewed by human recruiters. We are committed to fostering an inclusive and respectful hiring process, providing accommodations upon request throughout recruitment phases to support applicants’ diverse needs.