Front Store Supervisor

Overview

Become a key part of a community-focused, locally owned Shoppers Drug Mart store by managing front store operations that center around health, beauty, and convenience services while prioritizing customer satisfaction in Campbell River, British Columbia.

Key Responsibilities

• Lead and supervise customer service operations, including managing cash controls, cashiers, and merchandising activities.
• Ensure all cashiers and merchandising team adhere strictly to store policies and operational procedures.
• Provide effective training, ongoing support, and guidance to cashier and merchandising personnel to optimize performance.
• Implement and maintain loss prevention protocols, oversee daily cash office inventory, manage cashier tracking and related documentation, and control PC Optimum procedures.
• Maintain the store’s public image by ensuring employees conform to uniform policies and professional standards.
• Respond to customer inquiries concerning product locations, rainchecks, and resolve issues such as refunds and exchanges following established guidelines.
• Promote customer satisfaction initiatives, including the CSI Survey.
• Ensure retail shelves are well-organized, clean, and products appropriately rotated; coordinate product display setups and removals as directed by area managers.
• Maintain the overall housekeeping standards and store image, complying with all Health and Safety regulations.
• Perform clerical, banking, and cashier duties as required to support store operations.
• Adhere fully to loss prevention policies and ensure their consistent application within the store.

Required Qualifications and Skills

• Strong planning abilities, sound judgement, and independent decision-making skills tailored to store organization.
• Effective problem-solving skills are essential to guarantee high customer satisfaction.
• Basic computer proficiency for operational tasks.
• Good organizational capabilities and efficient time management techniques.
• Familiarity with product knowledge and store inventory management.

Additional Information

As an Associate-Owner supported by a national brand, this role offers a purchase discount program, flexible work schedules tailored to your availability, competitive compensation, and access to ongoing training through the Academy platform.

Our stores embrace diversity to better reflect and serve their communities, hiring and fostering culturally inclusive environments. Accommodations are provided upon request for applicants and employees with disabilities.

Compliance with legal standards is paramount, reinforcing the Company’s Code of Conduct and commitment to ethical practices.

Compensation

The hourly wage ranges from $18.60 to $21.00 CAD, depending on experience and the specific location within the region. The Company employs AI technology to assist in the candidate screening and selection process.