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Retail Store Manager

Talent House Limited

Lusaka Province, Zambia · Full Time

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Experience
Any
Salary
—
Openings
1
Posted
3 weeks ago
Work mode
In office
Education
Grade 12
Resume
Required to apply

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Job description

About Talent House Limited

Talent House Limited is a prominent recruitment and HR consultancy that bridges the gap between talent and businesses, facilitating mutual growth. We deliver innovative, adaptable solutions that assist individuals in advancing their careers while helping organizations attract, nurture, and retain skilled professionals.

Role Overview

Our client, Bookworld, is seeking a driven and experienced Retail Store Manager to oversee store operations and boost sales performance. This role suits a candidate with robust leadership capabilities, superior customer service skills, and enthusiasm for the retail sector.

Key Responsibilities

  • Manage daily store activities ensuring efficient operation.
  • Provide leadership, train, and motivate staff to meet performance goals.
  • Ensure outstanding customer service and effectively resolve escalated issues.
  • Oversee stock management, ordering, and inventory processes.
  • Maintain store presentation and uphold merchandising standards.
  • Track sales metrics and apply strategies to achieve targets.
  • Ensure compliance with company policies and regulatory standards.

Qualifications and Requirements

  • Minimum of Grade 12 Certificate; proficiency in computer usage is mandatory.
  • A diploma or degree in Business or Management is favorable.
  • Demonstrable experience in retail management or supervisory positions.
  • Excellent leadership and team management competencies.
  • Strong communication skills coupled with problem-solving abilities.
  • Capability to thrive in a high-pressure, dynamic environment.
  • Solid understanding of retail KPIs and expertise in sales reporting.

Compensation

The role offers a competitive salary aligned with experience.

Minimum education

Higher Secondary (Class 12)

How they work

Communication Problem Solving Leadership Customer Focus Digital Literacy

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