Front Office Executive

About the Company

Join Accor, a global leader in hospitality, which embraces individuality and supports personal growth and learning daily. Experience a workplace where your job aligns with your personality, and together we shape the future of hospitality. At Accor, every stage of your career is yours to create, inspiring you to challenge conventions and care for the world.

Primary Responsibilities

• Maintain clean, hygienic, safe, and comfortable hotel areas to maximize guest satisfaction and enhance organizational profitability, consistently achieving impeccable housekeeping standards.
• Manage all departmental master keys and other keys responsibly to uphold guests' and hotel property security.
• Ensure assigned guest rooms meet cleanliness standards consistently, delivering the highest guest satisfaction regarding cleanliness and service.
• Remain vigilant, courteous, and helpful towards guests and colleagues at all times.
• Clean guest rooms, public areas, Executive Office, and perform other assigned duties diligently.
• Report any circumstances potentially impacting hotel interests promptly to management.

Key People Management Responsibilities

• Foster effective collaboration and coordination with all hotel departments to enhance productivity, morale, and guest services.
• Engage with guests and hotel personnel efficiently and amicably.
• Support team members to provide efficient and diverse services effectively.
• Address customer inquiries promptly, resolving issues to ensure satisfaction.
• Uphold high service standards consistently.
• Maintain customer satisfaction through continuous interaction and personalized service, offering appropriate amenities.

Qualifications

• Diploma in Tourism or Hospitality Management.
• At least one year of relevant experience in the field.
• Proficient in reading, writing, and speaking English.
• Knowledge of additional languages and basic understanding of local languages is advantageous.