Front Desk Receptionist

Company Overview

Jeena Sikho Lifecare Ltd. is looking for a courteous and well-organized Front Desk Executive to oversee reception and front office duties.

Job Role Overview

The primary purpose of this position is to greet visitors, manage patient inquiries, schedule appointments, and ensure the front desk operates smoothly, leaving a positive and professional first impression for everyone interacting with the organization.

Key Responsibilities

• Warmly welcome patients, visitors, and guests, providing assistance with their questions and needs.
• Oversee patient registration processes, appointment bookings, and handling walk-in clients.
• Answer incoming calls, manage emails, and coordinate front desk communications efficiently.
• Maintain logs for visitors, keep patient records up to date, and handle front office documentation.
• Collaborate with doctors, nurses, and other internal staff to ensure seamless patient management.
• Support billing processes, provide receipts, and manage basic cash handling tasks when necessary.
• Keep the reception area clean, organized and maintain discipline.
• Address patient concerns appropriately or escalate to the relevant department when needed.
• Adhere strictly to hospital policies, standard operating procedures, and confidentiality protocols.

Required Skills and Qualifications

• 1 to 2 years of experience in front desk, receptionist, or customer service roles is preferred.
• Any graduate degree is needed; additional diploma or certification in Front Office or Hospitality will be advantageous.
• Excellent communication skills, both verbal and interpersonal.
• Basic proficiency with computers, including MS Office, email handling, and data entry.
• A pleasant and professional demeanor with strong organizational and multitasking skills.
• Empathy and patience when dealing with patients and visitors.

Benefits

• Provident Fund (PF) according to statutory regulations.
• Additional benefits as per company policies.

Work Schedule and Compensation

Work is six days per week with a salary up to 25,000 INR monthly.