Front Desk Administrator

About the Role

Based in Riyadh, Saudi Arabia, this full-time position is ideal for an individual who thrives on delivering excellent customer service, driving sales, and enhancing client experiences. The Front Desk Administrator will represent the brand with professionalism and warmth, ensuring all clients receive a high standard of service throughout their interactions.

Client Experience and Reception

• Greet and assist clients in a professional and friendly manner.
• Manage appointment bookings, confirmations, and respond promptly to inquiries via phone, WhatsApp, and email.
• Address client concerns effectively to maintain high satisfaction levels.
• Maintain the reception area in line with premium brand standards.

Sales and Client Retention

• Promote health and beauty treatments, package deals, and product sales.
• Educate clients on offerings and encourage them to revisit.
• Follow up on prospective leads and existing clients to boost retention rates.
• Achieve monthly sales targets and actively upsell services.

Operations and Administration

• Handle bookings, process payments, and record transactions using CRM and POS systems.
• Perform daily cash reconciliations accurately.
• Prepare basic performance reports for the management team.
• Ensure adherence to Saudi Municipality regulations and standards.

Team Collaboration

• Collaborate closely with therapists and operations staff to ensure smooth client flow.
• Contribute to the overall performance of the branch.
• Participate actively in training and professional development sessions.

Candidate Profile

• Possess 1 to 3 years of experience in front desk operations, sales, or customer service, preferably within beauty salons, clinics, or hospitality sectors.
• Fluency in both English and Arabic languages.
• Strong communication abilities coupled with effective sales skills.
• Highly organized, reliable, and attentive to detail.
• Capability to thrive in a dynamic, fast-paced work environment.

Remuneration and Benefits

• Competitive monthly salary ranging between SAR 4000 to SAR 6000, inclusive of commission.
• Medical insurance coverage.
• Opportunities for ongoing training and career advancement.
• A motivating and supportive team atmosphere.

Additional Information

Applicants should be ready to answer the following questions:

• Have you worked previously in a medical field, salon, or clinic?
• What is your expected salary?