Floor Supervisor

Overview

This position is ideal for individuals with backgrounds in Hotel Management, Hospitality, or Food & Beverage services who are adept at customer service, floor management, and coordinating with retail outlets within a mall environment.

Floor Operations

• Ensure adherence to mall opening and closing procedures across all retail stores.
• Complete the mall opening checklist and guarantee appropriate deployment of staff.
• Supervise escalators, entry and exit points, parking areas, staircases, and maintain overall cleanliness on the floor.
• Perform regular walkthroughs and liaise with specific retailer stores to ensure smooth daily operations.
• Activate and oversee visitor count (V-count) and IT monitoring devices and escalate issues when necessary.
• Inspect ATM machines and collaborate with service teams to resolve any problems.

Marketing and Event Support

• Assist with celebrity visits at the cinema including entry coordination, security, and managing crowd control.
• Ensure visual merchandising setups, standees, and backlit displays are clean and fully functional.
• Provide support for mall events, brand promotional activities, and marketing campaigns.
• Coordinate efforts with Nhance promoters and event management teams.

Retailer Coordination

• Monitor opening and closing times of stores within the mall.
• Document late openings or early closures and escalate issues as required.
• Support retailers experiencing operational challenges such as power issues, fire life safety system, housekeeping, and maintenance concerns.
• Respond to retailer queries promptly and offer immediate assistance.

Additional Information

• Shift Pattern: Rotational shifts including Morning (7:00 AM to 4:00 PM) and Afternoon (1:00 PM to 10:00 PM).
• Work Schedule: Six working days per week with one weekly off.
• Uniform: Wearing the provided uniform is mandatory for this role.