Field Officer

About the Role

Vcare Hospitality India Pvt. Ltd. is seeking a dedicated Field Officer to oversee housekeeping activities across various sites in Bengaluru. The candidate will ensure smooth operations by managing manpower, maintaining service quality, and liaising with clients and internal teams.

Key Responsibilities

• Perform routine visits to multiple locations to oversee housekeeping operations and ensure standards are met.
• Manage workforce allocation, including arranging replacements for absences and shortages.
• Supervise housekeeping employees, monitoring attendance, grooming standards, and overall productivity.
• Coordinate with clients, unit heads, and supervisors to address daily operational needs.
• Conduct inspections, audits, and unexpected site visits to uphold service quality.
• Provide staff training on standard operating procedures, cleaning techniques, equipment usage, and safety protocols.
• Oversee maintenance of housekeeping machinery and consumables, coordinating necessary repairs.
• Resolve client escalations promptly, ensuring timely issue resolution.
• Assist in recruiting, onboarding, and deploying housekeeping staff.
• Prepare and submit daily operational reports and maintain accurate site records.

Qualifications and Requirements

• 2 to 5 years of experience in housekeeping, facility management, hospitality, malls, multiplexes, or commercial operations.
• Strong communication skills paired with effective team leadership and problem-solving abilities.
• Willingness to travel and work across multiple site locations.
• Basic proficiency in Microsoft Excel, email communication, and WhatsApp reporting.