Fitness Instructor

About Mandarin Oriental, Doha

Situated at the heart of Msheireb Downtown Doha, Mandarin Oriental offers an elegant urban retreat combining Qatari heritage with modern aesthetics. The hotel features 249 rooms, suites, serviced apartments, nine unique dining venues, a luxury spa inspired by traditional Oriental wellness, a rooftop pool offering panoramic views, and exclusive event spaces.

Our Mission

We strive to thoroughly delight and satisfy our guests, consistently improve, make meaningful daily contributions, and maintain the highest standards in all that we do.

Guiding Principles

• Delighting our Guests
• Delighting our Colleagues
• Becoming the Best
• Working Together
• Acting with Responsibility

Role Overview

The Fitness Instructor is accountable for delivering engaging fitness and wellness classes and upholding the cleanliness and orderliness of the Fitness & Wellness facilities.

General Responsibilities

• Adhere to all corporate and hotel policies as well as standard operating procedures.
• Ensure all activities and decisions comply with legal requirements and company code of conduct.
• Participate actively in all learning and development opportunities.
• Consistently meet standards set by LQE, MOQA, and Forbes.
• Protect confidential guest, customer, and colleague information with due diligence.
• Use hotel IT resources appropriately, avoiding misuse such as gambling or inappropriate content.
• Support the hotel's Safe, Sound and Sustainable initiatives.
• Maintain responsibility for published social media content as per the MOHG Social Media Policy.
• Promote and uphold a zero tolerance environment against harassment or discrimination on any basis.
• Represent the hotel positively at all times.
• Perform additional operational duties as requested by management.

Departmental Duties

• Lead fitness and wellness sessions professionally, following departmental SOPs.
• Manage accurate scheduling of fitness classes and programs.
• Keep Fitness & Wellness areas, including studios and changing rooms, clean and organized per FLHSS&E standards.
• Assist in ensuring a seamless guest experience throughout their visit.

Customer Interaction

• Welcome every guest warmly, maintaining a friendly and professional demeanor.
• Conduct duties assigned by the Fitness & Wellness Manager with a positive, businesslike attitude.
• Proactively assist guests as needed while fostering good relationships.
• Maintain up-to-date records of members.

Team Collaboration

• Attend all required trainings and comply with guidance from the Fitness & Wellness Manager.

Administrative Responsibilities

• Oversee inventory of fitness and wellness supplies.
• Monitor and ensure timely resolution of maintenance and service requests via HOTSOS work orders.