Guest Experience Ambassador

About Mandarin Oriental - Emirates Palace, Abu Dhabi

Emirates Palace Mandarin Oriental is a distinguished luxury hotel located in Abu Dhabi, boasting a 1.3 km private beach, scenic landscaped pools, a private marina, and some of the city’s largest conference centers. With 390 lavish rooms and suites, it combines award-winning hospitality with authentic local experiences.

Role Summary

As a Guest Experience Ambassador within the Front Office team, you will be dedicated to delivering tailored services to guests, including in-room amenities and special occasion arrangements, all executed with warmth and professionalism aligned with the hotel’s policies and luxury standards. Reporting to the Front Office Manager, your role ensures guests enjoy personalized, flawless service.

Key Duties

• Be readily accessible to address guest needs promptly, ensuring a pleasant and customized stay.
• Collaborate closely with Culinary and Butler teams to facilitate smooth, timely delivery of in-room services and guest requests.
• Communicate with Guest Relations and Front Office to access pertinent guest information and guarantee personalized service continuity.
• Maintain up-to-date knowledge on hotel offerings, VIP arrivals, events, and promotions to provide informed responses and assistance.
• Adopt a proactive and creative mindset to anticipate guest desires and craft memorable experiences, including unique 'magic moments'.

Candidate Profile

• Outstanding interpersonal and communication skills, capable of engaging guests from diverse cultures with professionalism.
• Genuine passion for personalized guest service and a guest-focused approach.
• Highly attentive and responsive to guest requirements, with the foresight to exceed expectations.
• Energetic and imaginative, skilled in creating unique, memorable experiences.
• Efficient multitasking and prioritization abilities under fast-paced, luxury hospitality conditions.
• Excellent teamwork to work effectively across departments ensuring seamless guest journeys.
• Positive, dynamic outlook and composed professionalism at all times.
• Fluent in written and spoken English; additional languages are advantageous.
• Professional appearance, upholding premium service standards and guest confidentiality.

Employee Benefits

• Continuous Learning & Development opportunities tailored to career progression.
• MOstay programme offering complimentary and discounted hotel stays worldwide for employees and their families.
• Health and wellness benefits designed to support work-life balance and overall wellbeing.
• Retirement plans reflecting company commitment based on service length and role.

Additional Information

If you are passionate about delivering extraordinary hospitality and joining a pioneering luxury hotel group, Mandarin Oriental welcomes your application.