F&B Sales Ambassador

Position Overview

The F&B Sales Ambassador is a dynamic sales and business development expert responsible for enhancing Food & Beverage revenue across all dining outlets of the hotel. This role focuses on engaging guests and penetrating the local market strategically, serving as the lead representative for the F&B division to boost demand from hotel guests and outside patrons, thereby maximizing profitability and venue utilization.

Key Responsibilities

• Drive incremental food and beverage sales by targeting both internal guests and external clients through proactive strategies.
• Meet or exceed monthly targets for revenue generation, covers, and business expansion as set by leadership.
• Optimize outlet usage during slower periods via focused promotions and partnerships.
• Identify and secure opportunities to increase outlet covers, average spending, and overall profitability.
• Engage daily with guests at lobby and dining areas to promote dining options, special events, and seasonal offers.
• Convert in-house guests into frequent restaurant patrons, with specific focus on Marriott Bonvoy members and corporate clients.
• Collaborate with departments like Front Office, Concierge, Sales, Spa, and Rooms Division to drive referrals and increase capture rates.
• Manage corporate sales activities including regular appointments and external visits, promoting business dining packages and events.
• Coordinate private events and group bookings, ensuring all client requirements are met with excellent service.
• Build and nurture strong relationships with repeat and VIP guests, promoting loyalty programs and gathering positive feedback.
• Communicate professionally with guests and internal teams, maintain confidentiality, and adhere strictly to company policies.
• Support team cohesion by fostering respectful and collaborative workplace relations.
• Maintain safety standards, report incidents, and support emergency procedures to ensure a secure environment.
• Handle administrative duties such as updating sales databases, reporting on performance, and forecasting revenue.
• Perform physical tasks involved in the role, including standing, walking, lifting moderate weights, and conducting external business visits.

Critical Skills & Competencies

• Sales forecasting, revenue management, and market analysis
• Effective decision-making and problem-solving capabilities
• Strong interpersonal, networking, and negotiation skills
• Excellent verbal, written, and presentation communication skills, including English proficiency (Arabic preferred)
• Self-motivation, integrity, adaptability, and a positive attitude under pressure
• Organizational skills including planning, multitasking, and detail management
• Ability to build relationships and work within a diverse, team-focused environment

Additional Information

Meals are provided during duty and days off. Accommodation is available if needed.

The Luxury Collection, part of Marriott International, offers an enriching workplace valuing diverse backgrounds and promoting wholesale equal opportunity. The brand is known for authentic, culturally rich hospitality across more than 120 locations worldwide.