FaST Product Install Engineer - Europe

About KLA

KLA operates at the forefront of the semiconductor manufacturing ecosystem, supplying technologies essential to virtually every electronic device worldwide, including laptops, smartphones, wearables, and smart vehicles. The company emphasizes innovation, reinvesting 15% of sales into research and development. Its multidisciplinary teams collaborate with industry leaders to accelerate electronic device advancement.

Role Overview

The Product Install Engineer role, based in Dublin, Ireland, is responsible for ensuring flawless installation and operational readiness of KLA’s tools at customer sites across Europe. This involves conducting site surveys, pre-installation planning, equipment installation, troubleshooting, acceptance testing, training, and handing over the fully functional product to customers.

Key Responsibilities

• Conduct pre-installation consultations with customers to understand unique requirements and develop tailored installation plans, validating deliverables with stakeholders.
• Install tools meeting KLA’s specifications via detailed system testing, including alignment and calibration of optical components, wafer handler robot integration, testing performance metrics like sensitivity and repeatability, and validating cleanliness and stability.
• Utilize analytical and problem-solving skills to troubleshoot complex hardware and software issues using standard methodologies and data analysis.
• Manage escalation cases efficiently across customers and regions.
• Facilitate post-installation performance verification meetings with customers to validate tool functionality.
• Maintain customer satisfaction through regular communications such as pre-activity, update, escalation, post-activity, and warranty meetings.
• Perform application-specific testing to approve tool operational quality.
• Deliver installation training for new products to customer support engineering teams globally.

Required Qualifications and Competencies

• Bachelor's or Master’s degree in engineering disciplines such as mechanical, electrical, or electronic engineering, or equivalent experience.
• Knowledge across optical, mechanical, electronic, lithography, metrology, and laser technologies considered advantageous.
• Strong technical and analytical capabilities to comprehend and resolve issues in software, electronic, optical, mechanical, and electro-optical systems.
• Familiarity with computer theory, multiple operating systems, and networks in Windows, Unix, or Novell environments.
• Background in process engineering or yield management is beneficial.
• Excellent interpersonal and communication skills to effectively understand and respond to customer requirements.
• Ability to work effectively under pressure with strict installation timelines affecting customer production.
• Willingness and ability to travel internationally up to 80% of the time.

Additional Information

KLA provides a dynamic multinational workplace in cutting-edge technology with a competitive salary and benefits package including medical, dental, vision, life insurance, 401(K) with matching, stock purchase plans, tuition assistance, career growth opportunities, financial planning, wellness programs, paid leave, and family care options.

KLA is an equal opportunity employer committed to diversity and provides reasonable accommodations for individuals with disabilities during application and employment.

Candidates should be cautious of fraudulent job postings or recruiters requesting payment; KLA does not charge fees for employment consideration and conducts hiring through multiple formal interviews by company personnel.