Fashion Advisor

Job Overview

The Fashion Advisor plays a crucial role in enhancing store sales by delivering exceptional and memorable customer service while maintaining the brand's merchandising standards.

Key Responsibilities

• Uphold exemplary customer service standards throughout the shopping journey.
• Respond promptly to customer needs and inquiries.
• Proactively gather customer feedback and handle complaints effectively to uphold service quality.
• Collect and manage data regarding customer preferences and buying patterns, offering insights for sales strategies.
• Keep clients informed about upcoming events and promotions.
• Clearly communicate store policies, including refund and exchange procedures, to ensure transparency.
• Assist during VIP events and maintain follow-up communications with clients as required.
• Achieve and maximize cross-selling and up-selling targets.
• Comply with all operational standards and procedures.
• Collaborate with management to meet boutique sales goals.
• Adhere to merchandise security protocols throughout the sales process.
• Maintain adequate stock levels, displays, and visual merchandising consistent with the brand image.
• Execute cash register operations accurately from opening to closing, ensuring asset protection.
• Support optimal cost management by carefully using boutique products without excess.

Requirements

• Minimum education: High school diploma or an equivalent qualification.
• Between 1 to 5 years of experience in a similar role within the luxury retail fashion sector.
• Excellent verbal and written communication skills in English.
• Strong negotiation abilities.
• A strong focus on customer satisfaction.
• Team player capable of managing conflicts effectively.