Fashion Advisor

Role Overview

The Fashion Advisor is entrusted with enhancing store sales by delivering an exceptional and memorable client service while upholding merchandising excellence.

Primary Responsibilities

• Maintain and promote superior customer service levels throughout the shopper's journey.
• Respond proactively to customer requirements and address complaints efficiently to strengthen service quality.
• Collect and organize customer data concerning preferences and purchase habits and communicate relevant insights.
• Keep clients informed of forthcoming events and updates.
• Provide clear communication regarding company policies, such as refunds and exchanges, ensuring transparency.
• Assist with VIP events, including follow-ups as necessary.
• Strive to achieve and exceed sales goals through effective cross-selling and up-selling strategies.
• Comply with operational standards and adhere to merchandise security protocols throughout transactions.
• Ensure optimal product replenishment, visual merchandising, and uphold the brand’s image within the boutique.
• Manage cash register transactions accurately from opening to closing, safeguarding company assets.
• Contribute to cost-efficiency by judicious use of products and inventory management.

Qualifications and Skills

• Possess a High School Diploma or an equivalent educational qualification.
• Accumulated six to eight years of experience within the luxury retail fashion sector.
• Strong proficiency in English communication and negotiation capabilities.
• Exceptional client-focused mindset.
• Collaborative team player with skills in managing conflicts effectively.