Executive - Sales

About the Role

This position is located on Salwa Road, Doha, Qatar, under the sales and marketing category. It is a full-time, non-management role that requires on-site presence. The employee will serve as a point of contact to various departments such as Sales, Data Management, and Accounting to resolve guest inquiries, requests, or issues. The role emphasizes utilizing sales techniques to maximize revenue while maintaining loyalty among existing Marriott guests, including upselling practices.

Tasks include awarding guests with tokens of appreciation such as reward points, show tickets, and gift certificates as thanks for their patronage. The candidate is responsible for promoting brand awareness both internally and externally and handling Marriott Rewards program requests, such as cancelling points. Processing room reservations, requests, modifications, and cancellations received via telephone, fax, or email also forms part of the job.

Using Marriott Rewards software to enter program information while taking bookings is necessary. The employee will attend to and log calls, questions, and concerns from guests promptly. General office duties to support Sales and Marketing (e.g., filing, emailing, transcription, faxing) are expected. Assisting management with employee training and motivation, setting examples for others, and adhering strictly to company policies and procedures are critical.

Standards regarding professional appearance and confidentiality of proprietary information must be upheld. Greeting guests following company standards, anticipating their service needs, and expressing genuine gratitude is fundamental. Communication should be clear and professional, including precise written document handling and proper phone protocol.

Responsibilities

• Coordinate with relevant departments to resolve guest inquiries and issues.
• Apply sales strategies to grow revenue while preserving guest loyalty.
• Grant guest rewards such as points and vouchers as a token of appreciation.
• Promote brand image internally and externally.
• Process and manage all reservations, changes, and cancellations accurately.
• Utilize Marriott Rewards software efficiently for program data entry.
• Handle guest communications professionally and promptly.
• Perform clerical tasks to aid Sales and Marketing functions.
• Support management in training and motivating team members.
• Maintain company policies adherence, professional appearance, and confidentiality.
• Deliver exemplary guest service by anticipating needs and conveying sincere appreciation.
• Communicate clearly, maintain accurate records, and follow phone protocols.
• Develop and maintain positive workplace relationships to meet team goals.
• Oversee performance of colleagues to ensure quality and standards are met.
• Conduct visual inspections of information and handle light physical tasks (up to 10 pounds).
• Undertake additional reasonable duties requested by supervisors.

Requirements

• Minimum education: High school diploma or equivalent General Educational Development (GED) certificate.
• At least 2 years of related work experience in a similar role.
• No supervisory experience required.
• No specific licenses or certifications needed.

Additional Information

Westin Hotels & Resorts is committed to equal opportunity employment and diversity. The company fosters an inclusive environment, welcoming individuals from diverse backgrounds and experiences without discrimination based on disability, veteran status, or any legally protected characteristics.

Westin’s mission centers on empowering guests to regain control and enhance their wellness during travel, encouraging staff to embrace wellbeing practices personally and professionally. Ideal candidates are passionate, active, optimistic, adventurous, and take pride in their personal wellbeing. They will work in an excellent global team environment where they can grow and fulfill their potential.