Employee Relations Manager

About Salesforce

Salesforce is recognized as the leading AI-powered Customer Relationship Management platform where technology and trust come together to enable customer success. We champion innovation that transforms business and society. As the world of work evolves, we're searching for ambitious individuals ready to advance their careers with a company dedicated to workforce transformation through AI.

Employee Success at Salesforce represents a collaborative team of HR professionals, recruiters, and operations coordinators devoted to attracting talent and fostering an exceptional work environment. With an emphasis on kindness and excellence, we aim to continually enhance our organization.

Role Overview

The Employee Relations Manager will serve as a subject matter expert in employee relations and performance management within a centralized Employee Relations function for India. This role involves conducting workplace investigations, managing cases, and consulting on employee relations matters. You will develop and apply consistent practices and processes to ensure fairness across the organization. Handling complex, sensitive cases and cultivating strong partnerships with local HR and leadership are critical responsibilities. This position reports directly to the Senior Director of Employee Relations, APAC.

Key Responsibilities

• Lead thorough investigations into employee relations matters, analyzing facts and applying legal and company policies to provide well-founded recommendations.
• Collaborate with internal legal teams, auditors, and investigative bodies as needed.
• Interpret and advise on employment laws, corporate policies, and regulations regarding employee relations queries.
• Address low-risk conflicts through timely interventions and conflict resolution strategies.
• Document investigations clearly and prepare detailed reports communicating findings and suggested actions.
• Implement disciplinary measures, including issuing warnings when necessary.
• Maintain comprehensive records of all cases, evidence, and outcomes.
• Partner with HR Business Partners and legal teams to manage workforce changes, including reductions, ensuring risk assessments are thorough.
• Manage employee relations cases and performance management issues from intake through resolution for designated business units.
• Provide guidance and coaching to managers and HR professionals to address behavioral and performance concerns effectively.
• Monitor and analyze case data using Salesforce's case management and AI-enhanced tools for workflow optimization.
• Contribute to developing and updating employee relations and HR policies and templates.
• Work alongside HR stakeholders to maintain compliance with legal and company standards.
• Prepare and deliver presentations on employee relations topics and trends to management.
• Offer employee relations support for other APAC locations as needed to ensure comprehensive coverage.

Qualifications

• Minimum seven years of HR experience including at least two to three years specifically in employee relations or a similar dedicated role.
• Demonstrated skill in conducting detailed and fact-based employee relations investigations and reporting.
• Proficient business-level English communication skills across reading, writing, listening, and speaking.
• Experience supporting HR functions in India-based locations.
• Strong understanding of performance management principles with proven ability to coach managers through employee issues.
• Excellent stakeholder management and escalation handling aptitude.
• Ability to navigate ambiguity, prioritize multiple tasks, and adapt to a changing environment.
• Competency in resolving conflicts and making decisions aligned with company policies and business objectives.
• Effective use of AI tools to improve workflow efficiency and data analysis in HR operations.

Preferred Experience

• Background in centralized employee relations or HR models.
• Experience working in dynamic, fast-paced, high-growth technology companies.
• Familiarity with HR systems such as Workday, HR Acuity, Slack, and Google Workspace.
• Proven ability to influence stakeholders and advance organizational goals.
• Experience coaching and guiding HR professionals and managerial staff.
• Track record of employing best practices to improve service delivery.
• Skill in solving complex problems with innovative approaches.

Additional Information

At Salesforce, we are committed to cultivating an inclusive and discrimination-free workplace. We evaluate candidates solely on merit and qualifications, supporting equal opportunity across all employment practices. Reasonable accommodations are available upon request during the hiring process. Our recruitment integrates AI tools to assess candidates, but human decisions prevail.

This role focuses on India location support but contributes broadly within the APAC region. Applicants are encouraged to apply for no more than three positions within a year to optimize their experience.