Deployment Strategist, Arabic Speaking

About the Role

This position at Salesforce focuses on bridging AI-driven customer success with strategic deployment of agentic AI solutions. As a Deployment Strategist, you will play an essential role in driving AI innovation while ensuring that enterprise customers achieve significant, tangible value from Salesforce’s AI technologies.

Key Responsibilities

• Lead and manage full customer engagements across the entire lifecycle, from identifying needs to deployment and ongoing consumption, ensuring ownership of results throughout.
• Define AI strategies and architect solutions that utilize Salesforce’s agentic AI platform, Data Cloud, and integrated enterprise systems with considerations for responsible AI governance.
• Oversee program management aspects to guarantee successful delivery, including timelines, stakeholder communication, risk management, and status updates.
• Drive adoption and consumption metrics by proactively addressing obstacles and facilitating measurable client value.
• Collaborate closely with Forward Deployed Engineers to maintain alignment between strategic direction and technical implementation.
• Utilize leading-edge AI tools such as Cursor, Claude, and internal coding products to accelerate solution development.
• Maintain primary relationships with senior customer stakeholders, presenting outcomes and proposals in terms of business value.
• Evaluate and enhance customer readiness for AI, guiding change management and transformation efforts to fully leverage intelligent agent capabilities.
• Gather and provide actionable product feedback to influence the roadmap of Salesforce's Agentic AI platform.

Required Qualifications

• At least 4 years of experience in strategic solutioning, technical advisory, delivery leadership, or program management within enterprise cloud or SaaS technology sectors.
• Degree in Computer Science or a related discipline.
• Demonstrable prior experience in customer-facing delivery roles such as consulting or technical advisory.
• Solid understanding of the Salesforce platform and ecosystem, including Agentic AI functionalities and Data Cloud.
• Proficiency in at least one programming language such as Python, JavaScript, Java, or Apex.
• Ability to independently lead complex and ambiguous projects from inception to concrete business outcomes.
• Experience in AI/LLM solution design, including agentic AI strategy, conversational design, and responsible AI methodologies.
• Strong project and program management capabilities with expertise in handling multiple streams and stakeholder expectations in uncertain environments.
• Willingness and ability to travel to customer sites as necessary.
• Business-level fluency in both Arabic and English languages.

Preferred Experience

• Familiarity with Salesforce Data Cloud, Agentforce platform, and core Salesforce CRM modules (Sales, Service, Marketing).
• Background deploying AI solutions in regulated sectors such as public sector, finance, or healthcare.
• Relevant Salesforce certifications (e.g., Data Cloud Consultant, Agentforce Specialist, Application Architect) or equivalent credentials from similar vendors.
• Experience in organizational change management or enterprise transformation initiatives.
• Knowledge of AI/ML technologies beyond large language models, including NLP, retrieval augmented generation frameworks, and model evaluation techniques.
• Proactive problem-solving attitude suited for fast-paced and unstructured settings.

Additional Information

Salesforce values equal employment opportunities and is committed to fostering a workplace free from discrimination. The company evaluates all candidates fairly based on skills, qualifications, and merit, independent of personal characteristics protected by law. Reasonable accommodations are available upon request during recruitment and application processes.

Applicants are encouraged to limit applications to a maximum of three roles in 12 months to optimize candidate experience and avoid redundancy.

The role emphasizes meaningful collaboration with human teams supported by AI tools, upholding Salesforce’s core values of innovation, trust, and customer success.