Duty Manager

About Oaks Hotels, Resorts & Suites and Minor Hotels

Minor Hotels ranks among Australasia's largest accommodation operators, managing over 70 properties locally and an extensive global portfolio of 640 properties spread across more than 66 countries worldwide. Their diverse brands, including Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, operate in six continents such as Asia Pacific, the Middle East, Africa, Indian Ocean regions, Europe, and South America. Being part of this group means joining a dynamic multinational organisation offering vast prospects for personal and professional growth.

Minor Hotels places great value on their people as the foundation of their achievements, actively supporting employees' career development within a workplace culture that fosters collaboration, innovation, and growth.

Role Overview

Oaks Queenstown Shores Resort is seeking a committed and experienced Duty Manager to join their team full-time onsite in Queenstown, Otago, New Zealand. This pivotal position involves creating a welcoming atmosphere for guests from the moment they arrive, leading the front office team to deliver remarkable customer experiences, and maintaining efficient day-to-day operations.

Key Duties

• Direct and motivate the front office team to consistently provide exceptional guest service characterized by warmth and professionalism.
• Demonstrate leadership by exemplifying service excellence and supporting ongoing team development.
• Supervise and ensure accurate completion of daily operational tasks.
• Facilitate seamless guest check-in and check-out procedures to enhance overall satisfaction.
• Handle guest concerns promptly and effectively to sustain a positive reputation for outstanding service.

Working Hours

• Rotating shifts scheduled between 6:30 AM and 10:30 PM.
• Shift patterns cover all days from Monday through Sunday.

Candidate Requirements

• Proven background in a supervisory capacity within hotel front office operations with strong leadership skills.
• Broad experience in hospitality, preferably within hotel or resort environments, with solid knowledge of guest service standards and operational management.
• Excellent customer service aptitude, maintaining composure and professionalism under pressure.
• Effective time management skills enabling prioritization and timely execution of responsibilities.
• Professional appearance consistent with organizational standards.
• Availability and flexibility to work weekends and adapt to variable scheduling needs as dictated by business requirements.

Additional Information and Benefits

• Opportunities for career development through tailored learning and growth programs.
• Substantial discounts: 50% off accommodations at Minor Hotels in Australasia and 20% for friends and family; international hotel discounts across multiple brands.
• Retail advantages include cashback and discounts at over 400 leading retailers in Australia and New Zealand.
• Access to discounted entertainment, activities, and exclusive health insurance plans.
• Workplace banking benefits, generous parental and birthday leave, as well as employee assistance programs promoting wellness.

Eligibility

Applications will only be considered from candidates legally authorized to work in New Zealand.