Doorman

About Rixos Gulf Hotel Doha

Rixos Gulf Hotel Doha is a renowned luxury hotel featuring 378 exquisitely designed guestrooms, a variety of all-inclusive dining options, vibrant entertainment, and exceptional hospitality. The hotel offers a warm and welcoming atmosphere with a focus on guest satisfaction and high-quality service.

Role Overview

We are seeking a dedicated Doorman to join our Front Office team. This role requires someone who embodies the hospitality standards of Rixos, maintaining a smart appearance and providing warm, friendly service to all guests.

Key Responsibilities

• Consistently achieve a Quality Audit rating of 95% or above through regular documented training sessions.
• Maintain the highest levels of guest satisfaction as measured by the TRUST YOU platform.
• Present a professional, well-groomed, cheerful, and friendly demeanor reflecting Rixos hospitality values at all times.
• Stay informed about hotel operations including occupancy, events, VIP guests, and group functions.
• Collaborate respectfully and cooperatively with team members and other hotel departments.
• Be knowledgeable about all daily activities and the hotel’s products and facilities.
• Use interpersonal and communication skills to positively lead and influence colleagues, promoting integrity and sound business decisions.
• Build and maintain trust, respect, and cooperation within the team.
• Ensure all services meet the hotel’s quality standards.
• Warmly welcome guests by promptly opening hotel doors and greeting arrivals and departures with gratitude.
• Handle guest luggage efficiently and safely, adhering to security protocols and ensuring all bags are tagged with baggage claim labels.
• Organize, oversee, and supervise luggage delivery and retrieval logistics, especially managing quick and efficient car parking during large events.
• Manage parking of guest and visitor vehicles in designated hotel areas.
• Address guest complaints and requests promptly, coordinating with relevant departments for immediate resolution.

Qualification Requirements

• High school diploma or an equivalent qualification preferred.

Additional Information

• Requires 2 to 5 years of relevant experience.
• Professional appearance including being well-groomed, punctual, appropriately dressed, and reliable.
• Previous experience in hospitality roles such as concierge, reception, customer service, or similar is desirable.