Dispatcher - Front Services

About Wynn Al Marjan Island

Wynn Al Marjan Island is set to become the UAE’s first integrated resort, scheduled to open in 2027. Situated 50 miles from Dubai International Airport in Ras Al Khaimah, the resort will feature 1,530 rooms and suites, 22 dining venues including restaurants, lounges, and bars, along with amenities such as a theater, a beach club, multiple pools, a five-star spa, a salon, a shopping promenade, and a dedicated event and celebrations center.

Role Overview

The Dispatcher - Front Services position is key to ensuring smooth guest operations within the Front Services team of Wynn Al Marjan Island.

Responsibilities

• Receive, document, and manage all guest service requests, including luggage help, transportation needs, and deliveries.
• Provide superior Bell Attendant luggage services by organizing luggage collection, storage, retrieval, tagging, room delivery, group luggage transfers, and conducting guest follow-ups to facilitate seamless arrivals and departures.
• Allocate and dispatch bell attendants, doormen, and baggage handlers based on operational priorities and guest needs.
• Maintain active, real-time communication with the front services team through radio or telephone.
• Oversee team availability and ensure timely task completion to meet service standards.
• Collaborate with front desk, concierge, valet, and housekeeping to ensure flawless guest experiences.
• Keep records of service times, guest feedback, and special requests.
• Assist in coordinating group movements, VIP arrivals, and peak operational periods.
• Uphold the Forbes Five Star service quality standards in all dispatch activities.
• Maintain comprehensive dispatch logs and update shift reports for management oversight.
• Ensure all dispatch operations adhere strictly to safety protocols and service guidelines.
• Provide support to front services leadership in operational planning and team management.

Candidate Profile

• At least five years’ experience in an ultra-luxury, high-volume resort setting with extensive exposure to a busy dispatch desk environment.
• Prior experience in hospitality operations or dispatch coordination is preferred.
• Excellent communication abilities and aptitude for handling multiple tasks efficiently.
• Capacity to work effectively under pressure managing concurrent requests.
• Familiar with radio communication and basic administrative technologies.
• Professional appearance with a strong focus on guest satisfaction.
• Fluent in English; knowledge of additional languages is advantageous.
• Willingness to work shifts including weekends, holidays, and evenings.
• Role primarily desk-based involving frequent interdepartmental communication.

Benefits

Wynn Al Marjan Island provides a competitive salary paid in AED, a comprehensive leave policy, health care benefits, life insurance, incentive programs, and additional employee advantages, making this an enticing career opportunity with one of the most prestigious hospitality brands worldwide.