Dispatch Coordinator - Industrial Services

Overview

This role, reporting to the District Manager, is tasked with developing daily operational schedules and collaborating with the Operations team to fulfill client service requirements effectively.

Responsibilities

• Manage dispatch functions for industrial cleaning services in St. John's by maintaining continuous communication with clients, operators, supervisors, and management personnel.
• Plan, schedule, and coordinate asset use and personnel deployment efficiently.
• Schedule work assignments accounting for employee skills, abilities, mandated training, and adherence to the Collective Bargaining Agreement.
• Serve as a liaison between various operational departments ensuring cohesion and coordination.
• Maximize usage of all equipment, including trucks and trailers.
• Optimize utilization of human resources to ensure operational efficiency.
• Handle all incoming dispatch calls and inquiries as the initial point of contact.
• Prepare and circulate the daily operational schedule to management.
• Manage coordination of equipment maintenance and necessary repairs.
• Process work orders to maintain workflow.
• Ensure a zero-harm work environment by strictly following all environmental, health, and safety regulations at all times.
• Participate in the after-hours/on-call schedule as required.
• Engage in toolbox talks and safety meetings to promote workplace safety.

Qualifications & Experience

• Three to five years of experience in dispatch or field operations, ideally within an industrial context.
• Bachelor’s degree or a comparable combination of education and experience.
• Preferred knowledge of TDGA, Regulation 347/558, and related hazardous waste handling and transportation regulations.
• Experience in industrial cleaning operations such as vacuum services, hydro blasting, and tank cleaning is a plus.
• Strong leadership capabilities complemented by excellent communication and interpersonal skills to facilitate cross-functional collaboration.
• Commitment to safety initiatives in workplace responsibilities.
• Proficient with computer software; experience with ERP and automated dispatch systems is advantageous.
• Exceptional organizational, decision-making, and problem-solving skills.
• Ability to operate with minimal oversight while maintaining quality and safety standards.
• Understanding of waste management equipment functionalities.
• Flexible and capable of managing changing priorities and multitasking effectively.
• Experience working with a unionized workforce and familiarity with collective bargaining agreements is beneficial.
• High energy, self-driven with a positive outlook.

Additional Information

GFL Environmental is an equal opportunity employer that values diversity and inclusiveness. We encourage applications from qualified candidates of all backgrounds. Only shortlisted candidates will be contacted for interviews. Applicants requiring accommodations during the recruitment process are invited to request them.