Director, Professional Services

Role Overview

This senior leadership position is responsible for overseeing professional services programs across North America, EMEA, and APAC. The role encompasses defining and executing delivery strategies for enterprise implementations, expansions, and service engagements for an international clientele. It combines operational oversight with commercial accountability including revenue, margins, utilization, and expansion opportunities. The Director will lead a project management team, collaborate with Sales, Product, and Customer Success teams, and maintain executive stakeholder relationships. The role requires up to 50% global travel and engagement with prominent industrial organizations.

Key Responsibilities

• Lead and deliver comprehensive professional services projects across multiple regions, from initial implementations to rollout expansions.
• Design and maintain regional delivery frameworks including performance benchmarks, success measures, and operational priorities.
• Manage service revenue, margins, billable milestones, utilization, and cross/up-sell initiatives across the portfolio.
• Ensure customer ROI goals and contractual obligations outlined in Statements of Work (SOWs) are met.
• Collaborate with Sales on opportunity scoping, pricing strategies, delivery planning, presentations, and contract negotiations.
• Prepare, negotiate, and oversee SOWs and change orders while safeguarding profit margins and ensuring disciplined delivery execution.
• Proactively identify and manage project risks, resolve issues, and meet milestone deadlines controlling resource overuse.
• Allocate personnel, budgets, and timelines efficiently, continuously tracking program health for resource adjustments.
• Recruit, manage, and develop project managers responsible for client accounts and project delivery.
• Set clear performance targets and enhance project manager and consultant skills via coaching and mentorship.
• Foster cross-department collaboration, escalate risks as needed, and provide practical solutions.
• Act as a senior advisor to strategic clients aligning service delivery with enterprise asset management goals.
• Spot opportunities for increasing customer value through further rollouts, training, license growth, and sales expansion partnerships.
• Work alongside Customer Success teams to convert product use and service success into demonstrable ROI and sustained growth.
• Maintain strong executive relationships globally and represent professional services in strategic discussions.

Qualifications and Experience

• Minimum 10 years in delivering professional services, consulting, or SaaS enterprise software implementations in large or multinational companies.
• At least 3 years leading Project Managers or similar professional services leaders.
• A minimum of 3 years hands-on SAP Plant Maintenance experience or equivalent background in maintenance, repair, planning, and scheduling in industrial sectors.
• Demonstrated ownership of services-related financial goals, including revenue and margins.
• Practical experience in scoping, pricing, negotiating, and managing SOWs and contract modifications.
• Proven success delivering complex, large-scale enterprise implementations and multi-site rollouts from greenfield starts.
• Skilled at handling escalations and maintaining productive executive-level relationships with clients and internal stakeholders.
• Strong business insight, transforming successful delivery and adoption into new sales and expansion opportunities.
• Highly self-motivated, solution-driven, and capable of exercising sound judgment in complex operational and commercial scenarios.
• Fluent English communication skills suitable for leading high-level discussions across diverse regions and cultures.
• Bachelor's degree in a relevant discipline or equivalent combination of education and professional experience.
• Preferred experience working on projects spanning at least two of these regions: North America, EMEA, or APAC, including management of distributed teams.
• Familiarity with professional services automation or CRM systems for forecasting, staffing, utilization tracking, and pipeline management is advantageous.
• Experience with enterprise mobility deployments is a strong plus.
• Willingness to engage in up to 50% domestic and international travel.
• Additional language proficiency (Spanish, French, or German) is favored.

Benefits and Opportunities

• Full-time position offering remote work flexibility.
• Global leadership role with accountability over professional services across three major markets.
• Exposure to senior executives and strategic enterprise customers providing significant visibility.
• Ability to build, lead, and grow a high-performing project management team.
• Influential role shaping strategy, delivery standards, financial performance, and growth of professional services.
• Work with leading industrial firms and gain experience in enterprise asset management ecosystems.
• Involvement with complex SAP, mobility, and digital transformation initiatives.
• International travel opportunities aligned with business needs.
• Career advancement through leadership in executive-level customer engagement and ownership of a large global services portfolio.
• An inclusive and accessible recruitment process.

Additional Information

Applications are processed on behalf of a partner company handling subsequent recruitment phases. The hiring decision and candidate engagement are managed externally to this listing.

Data privacy and the use of AI-assisted recruiting tools are acknowledged, with final hiring decisions made by human evaluators.