Digital Business Partner

Role Overview

Qatar Airways is seeking three Digital Business Partners for Hamad International Airport in Doha, Qatar. These professionals will serve as vital liaisons between the airport’s IT department and designated business units, including Airport Operations Control Centre, Facilities Management, and Customer Experience. The role focuses on aligning technology initiatives with business objectives, fostering collaborative partnerships, and maximizing value from IT investments.

Key Responsibilities

• Act as the main interface translating business needs, opportunities, restrictions, and risks into well-structured requirements and prioritized solutions to guide governance and investment decisions.
• Maintain comprehensive knowledge of assigned business domains through ongoing involvement with processes, services, and challenges to provide pertinent digital recommendations.
• Identify and advocate for innovation, digital transformation, and data-driven enhancements to elevate service quality, efficiency, resilience, and customer satisfaction.
• Collaborate on the development and upkeep of technology plans, strategies, and roadmaps, ensuring alignment between digital projects and operational goals.
• Contribute actively to defining business requirements for AI product development within the relevant business domain.
• Resolve conflicting priorities and stakeholder expectations through thoughtful communication, escalation, and negotiation to facilitate consensus and sustained alignment between business and IT.
• Organize and lead regular service reviews, stakeholder meetings, and feedback sessions to improve service delivery and address actions effectively.
• Participate in demand and annual planning cycles, budget preparations, and supplier engagements to ensure effective prioritization and delivery of business needs.
• Monitor service improvement initiatives and measure business value outcomes through performance assessments to enhance services and processes.

Required Qualifications and Experience

• Bachelor’s degree or equivalent qualification with at least six years of relevant professional experience.
• Demonstrated airport industry experience is mandatory.
• Background in IT business partnering, service delivery, demand management, business analysis, project delivery, or related digital/technology roles.
• Fluent professional English language skills are essential.
• Experience supporting projects, service upgrades, change initiatives, or digital transformation efforts within structured delivery and governance frameworks.
• Knowledge of change management, process improvement practices, and application of digital tools and data to boost service effectiveness and outcomes.
• Familiarity with IT service management principles, service lifecycle concepts, and performance measurement, preferably aligned with recognized best-practice frameworks.

Additional Information

Location: Doha, Qatar (Onsite)

Job family: Corporate & Commercial

Reference code: 2600008J

Application closing date: September 15, 2026