Data Centre Operations Engineer

About Singtel Digital InfraCo – RE:AI

Singtel Digital InfraCo's RE:AI division is dedicated to developing Asia's leading and sustainable AI infrastructure ecosystem. The division empowers businesses, research entities, and digital-first companies to drive innovation with responsible, high-performance AI compute and network solutions.

Role Overview

As an Operations Engineer supporting Singtel's GPU-as-a-Service platform, you will play a vital role in implementing, integrating, and running day-to-day data centre environments that support AI and High-Performance Computing workloads. This position offers exposure to both physical data centre operations and the software systems supporting GPU-focused facilities. It is an opportunity to gain expertise in advanced data centre technologies tailored for AI and HPC within a dynamic operational environment.

Key Responsibilities

• Respond to and escalate incidents based on defined impact, criticality, and service level agreements.
• Conduct hands-on operations with air-cooled and liquid-cooled systems, plus electrical infrastructure within the data centre.
• Engage in continuous operational process enhancements considering the requirements of GPU-centric data centres.
• Facilitate security clearance processes for visitors and vendors accessing the GPUaaS facilities.
• Oversee vendor activities ensuring compliance with Workplace Safety and Health standards and site policies.
• Provide scheduled or on-call support outside regular hours, including nights, weekends, and public holidays, as needed.
• Monitor data centre facilities and infrastructures like power, cooling, leakage detection, and environmental controls.
• Maintain and update documentation such as operational logs and incident reports.
• Collaborate with internal teams and external parties to resolve technical and procedural issues within the data centre.
• Adhere strictly to Standard Operating Procedures, Methods of Procedure, and Emergency Response Procedures.
• Utilize knowledge of power and cooling for both air-cooled and liquid-cooled servers to enhance operations and assist in capacity planning.
• Coordinate maintenance and system shutdowns with relevant stakeholders to sustain service reliability and uptime.
• Compile monthly reports detailing overall data centre health and performance.
• Identify potential safety and health hazards within the workplace.
• Conduct visual inspections of servers and cooling units and collaborate with remote engineers for server troubleshooting.

Candidate Requirements

• Diploma in Mechanical Engineering, Electrical Engineering, Building Services, or closely related fields.
• Solid understanding of electrical and mechanical systems in data centres, including fire safety, building management, equipment upkeep, and spatial planning.
• Experience operating and maintaining data centre electrical and mechanical infrastructure.
• Capability to work autonomously and in team settings.
• Organized, flexible, and adaptable to shifting operational demands and schedules.
• Enthusiasm to learn and develop expertise in GPU-focused and critical data centre technologies.

Benefits and Growth Opportunities

• Comprehensive health and wellness programs.
• Access to continuous training and professional development.
• Opportunities for internal career mobility.