Data Center Technician

Overview

We are seeking a Data Center Technician (DCT) to join our team based in Sydney's western suburb. In this role, you'll be responsible for staging, deploying, troubleshooting, and decommissioning hardware within our data center following established Operating Procedures. This position is fully onsite and will provide opportunities to deepen knowledge of data center processes, enhance mentoring abilities, and develop familiarity with security and data management protocols.

As part of Microsoft's Cloud Operations & Innovation (CO+I) team, you will support the critical infrastructure powering core services such as Bing, Office 365, Xbox, OneDrive, and Microsoft Azure. The infrastructure consists of a vast global network of over 200 Data Centers across 32 countries supporting more than a billion customers and 20 million businesses worldwide. CO+I emphasizes both professional growth through training, career rotation programs, diversity and inclusion initiatives, and certifications, as well as environmental sustainability in data center operation and design.

Microsoft’s mission is to empower every individual and organization globally with innovation, integrity, and respect, fostering an inclusive environment where all employees can thrive.

Responsibilities

• Perform hardware diagnostics and troubleshooting promptly according to standard procedures to identify and resolve issues with minimal disruption.
• Conduct quality checks post-installation, ensuring compliance with safety protocols, proper grounding, staging, labeling, and cabling aligned with deployment standards and network design tasks.
• Execute hardware decommissions for upgrades or refreshes, adhering to standard operating procedures with limited supervision.
• Communicate, escalate, and report incidents to relevant data center operations management, technician leads, and engineering experts as required.
• Provide assistance and guidance to colleagues tackling complex or challenging technical tasks.
• Complete role-specific training and gain hands-on experience by shadowing senior technicians.
• Contribute actively to a collaborative team atmosphere by sharing information, participating in meetings, and staying updated on team progress.
• Take ownership and accountability for service quality and user experience, maintaining responsibility for the data centre facilities and operations.
• Actively embody Microsoft’s culture and core values in all daily activities.

Qualifications and Requirements

• Minimum educational qualification: High School Diploma, GED, TAFE or equivalent.
• Fundamental knowledge of computer hardware and components.
• At least 1 year of professional experience supporting IT hardware or related technology.
• Must satisfy Microsoft and government security clearances including:
  • Passing Microsoft Cloud background check upon hiring and every two years thereafter.
  • Verification of Australian Citizenship and a current Australian Passport.
  • Potential requirement for enhanced background checks via Australian Government Security Vetting Agency (NV1/2, PV Clearance Assessment).
• Preferred qualifications include 2+ years in IT hardware support and relevant certifications such as CompTIA (A+, Server+, Network+) or Basic Structure Cabling (BSC).

Additional Information

The recruitment process will remain open for a minimum of five days and continue until the position is filled. Microsoft is an equal opportunity employer promoting diversity and inclusion without discrimination. Reasonable accommodations are available upon request throughout the application process.