Business Program Manager

Overview

The SANe Operations team at Microsoft focuses on supporting Microsoft Advertising by improving the operational experience for business partners. The Business Program Manager will be responsible for leading programs related to Billing, Contracting, Incentive Payments, and Offline Refunds. The role entails simplifying processes, launching new business programs, and leveraging AI and automation to enhance large-scale operations. Collaboration with Finance, Sales, Engineering, and CELA teams is essential to translate complex challenges into actionable plans that drive impactful outcomes. The team values teamwork, adaptability, operational excellence, and ongoing improvements.

Key Responsibilities

• Lead cross-functional collaborations while proactively addressing operational obstacles to ensure end-to-end operational excellence.
• Serve as the main contact for resolving intricate cases, assisting MSA sellers and internal staff throughout SANe operational workflows.
• Continuously review, revise, and document workflows to boost efficiency and reduce friction points.
• Collaborate with various stakeholders to identify and pursue enhancement opportunities.
• Maintain up-to-date operational manuals and training content for vendor operations teams.
• Act as the SANe subject matter expert within assigned program or process domains.
• Utilize operational data and stakeholder input to detect bottlenecks and inefficiencies, investigating root causes.
• Map and transform workflows using continuous improvement methodologies.
• Identify opportunities to incorporate AI and automation, develop business cases, and partner with engineering to deliver solutions.
• Lead or assist in launching new programs, market expansions, or tool deployments, ensuring they align with operational excellence goals.
• Coordinate with vendor support for readiness to guarantee smooth operational launches.
• Leverage existing systems and tools to enhance support for new initiatives.
• Manage project timelines and ensure successful execution of implementation plans.

Qualifications

• Bachelor's degree in Business, Operations, Finance, or related discipline, or 2+ years of experience in program management, process improvement, billing, or operational roles within a global context.
• Solid experience supporting operations, billing, or program management in a multinational environment.
• Strong problem-solving abilities with a dedication to process enhancement and comprehensive documentation.
• Excellent communication skills and a proven ability to build robust stakeholder relationships.
• Ability to thrive in dynamic, team-oriented environments and adapt swiftly to modifications.
• Curious and enthusiastic about adopting emerging technologies and harnessing AI for improved business results.
• Preferred experience includes familiarity with Microsoft Advertising platforms such as UCM, AMT, SAP, or similar systems.
• Background in technology, media, or digital advertising sectors is advantageous.
• Proven track record in collaborating across functions and driving automation in processes.

Additional Information

The role offers a typical annual salary range in Ireland from €50,500 to €84,100, with potential benefits and further compensation depending on the role. The job will remain open for at least five days and applications will be received on a rolling basis until the position is filled. Microsoft is committed to equal employment opportunity and provides accommodations for various needs during the recruitment process.