Data Center Critical Environment Technician Manager

Overview

At Microsoft, we embrace a culture of inclusion and growth, and we are looking for a Data Center Critical Environment Technician Manager to help uphold these values. This role is integral within Microsoft’s Cloud Operations & Innovation (CO+I), supporting foundational technologies powering services like Bing, Office 365, Xbox, OneDrive, and Azure. Our global infrastructure spans over 200 data centers in 32 countries, servicing over a billion customers worldwide.

With sustainability and continuous optimization as key priorities, our data center operations evolve to meet growing business needs. Microsoft’s mission is to empower individuals and organizations globally, fostering an environment of respect, integrity, and accountability.

Key Responsibilities

• Lead and support teams by exemplifying company culture, coaching for success, and ensuring accountability.
• Define clear team objectives and support cross-boundary collaboration and learning.
• Attract, retain, and develop talent by understanding individual capabilities and personal aspirations.
• Provide operational expertise in one or more key infrastructure areas such as electrical, mechanical, controls, and generators, independently handling advanced tasks.
• Oversee and guide inspections of critical environment facility equipment and systems, analyzing trends and identifying abnormalities.
• Monitor maintenance and operations through telemetry and control systems, promptly responding to alarms and incidents on-site.
• Manage maintenance workflows using a computerized system to track assets, work orders, and generate reports for ongoing tasks.
• Lead incident response efforts for abnormal conditions, coordinating corrective repairs with facility professionals.
• Develop, enhance, and enforce emergency and operating procedures related to facility incidents.
• Perform and supervise various maintenance types, including planned, predictive, and corrective maintenance, escalating issues as needed.
• Act as a subject matter expert for designated equipment, overseeing troubleshooting and daily operational tasks.
• Escort and manage third-party contractors, ensuring work is conducted safely and meeting all regulatory standards.
• Promote and enforce safety and security protocols, including job hazard assessments and toolbox talks, ensuring a safe working environment.
• Identify necessary resources to support environmental health and safety objectives and participate in related meetings and training sessions.
• Consistently embody Microsoft’s culture and values in daily work.

Qualifications

• Required: High School Diploma, GED, or equivalent, with at least 3 years of experience in mission-critical environments such as data centers, manufacturing, hospitals, oil and gas, or pharmaceuticals; or equivalent experience.
• Ability to work varied shifts, including nights, weekends, and holidays.
• Must successfully pass Microsoft Cloud background check at hiring and biannually thereafter.
• Eligibility criteria: Must be either a New Zealand Citizen with Passport or hold New Zealand Permanent Residency Visa due to government security requirements.
• Preferred: 6+ years of mission-critical experience or Associate’s Degree/technical certification with 5+ years relevant experience.
• At least 1 year experience managing people and 1 year specialized experience in mechanical, electrical, or controls fields is favored.

Additional Information

This role will remain open for at least 5 days with applications reviewed continually until the vacancy is filled. Microsoft is an equal opportunity employer and is committed to providing accommodations for disabilities and religious practices during the application process.