Customer Support / Technical Support Specialist - Voice Process (Chennai)

About the Role

We are seeking motivated individuals for an immediate opening as a Customer and Technical Support Specialist based in Chennai. This position involves assisting customers by simplifying technical information and offering solutions via multiple communication channels.

Key Responsibilities

• Engage directly with customers by translating complex technical concepts into understandable instructions for non-technical users.
• Provide assistance through inbound voice calls, live web chat, and email correspondence.
• Manage customer service transactions including product returns, exchanges, refunds, and updates to customer accounts.

Required Skills and Qualifications

• Excellent verbal and written communication abilities with active listening skills and patience.
• Fresh graduates are welcome; candidates with over six months of relevant experience are also eligible.
• Basic technical aptitude, including troubleshooting and understanding Wi-Fi connectivity.
• Eagerness and capability to quickly acquire new knowledge and skills.
• Flexibility to work predominantly night shifts.

Compensation and Interview Process

Salary is commensurate with experience and ranges between INR 250,000 and INR 350,000 annually.

• Initial HR screening interview.
• Managerial interview for further evaluation.
• A final assessment round to test relevant skills.

Work Location

The position is onsite at Sutherland, Sriram Gateway, opposite Perungalathur railway station in Chennai.