Customer Support Executive
Indorailbus Travel Private Limited
Kochi, Kerala, India · Full Time
Be the first to apply
- Experience
- Any
- Salary
- INR 16,000 – INR 18,000 / month
- Openings
- 1
- Posted
- 1 week ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
Sign in to tell us what does and doesn't work for you here — it sharpens every match we show you.
Job description
Role Overview
We are seeking a Customer Support Executive to join our team in Kochi, Kerala. The ideal candidate will be responsible for addressing customer issues promptly and providing excellent support related to our products and services.
Key Responsibilities
- Identify and resolve customer concerns swiftly to ensure satisfaction.
- Maintain thorough knowledge of company products and services to communicate effectively with customers.
- Respond to customer queries promptly and provide timely support as needed.
- Collaborate with various internal teams to guarantee quick responses to customer inquiries.
- Gather customer feedback and leverage opportunities for upselling our services wherever relevant.
- Accurately document all communications in a timely manner.
Required Skills and Experience
- Prior experience in chat-based customer support is preferred.
- Strong communication and interpersonal abilities.
- Proficiency in Hindi and English languages is mandatory; knowledge of additional languages is a plus.
- Willingness to work flexible rotational shifts.
Additional Information
- Location: Kochi, Kerala, India.
- Salary range: INR 16,000 to INR 18,000 per month.
How they work
Communication
Teamwork & Collaboration
Adaptability
Interpersonal Skills
Languages
Servicenow
General Electric