Customer Support Executive

Job Overview

Atria Convergence Technologies is seeking a dedicated Customer Support Executive to join their Bengaluru team. The role involves assisting prospective and existing customers by providing comprehensive product information and resolving their concerns effectively.

Primary Responsibilities

• Offer detailed explanations about product manuals to new or potential customers.
• Address customer grievances and resolve product or service-related problems.
• Conduct follow-up communication via phone, web chat, or email to ensure customer satisfaction post-purchase or service delivery.
• Retrieve customer data from internal databases to support various inquiries.
• Inform customers about complementary products or services that could enhance their experience.
• Escalate issues or concerns to higher support levels when needed.
• Maintain and update customer records after every interaction.
• Keep abreast of the latest offerings and services provided by the company.

Additional Information

This position is only open to male candidates.