Customer Support Associate (Voice Process)
Chennai, Tamil Nadu, India · Full Time
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- Experience
- Any
- Salary
- INR 275,000 – INR 350,000 / year
- Openings
- 1
- Posted
- 12 seconds ago
- Work mode
- In office
- Education
- High School
- Eligibility
- Candidates with educational backgrounds including High School (10th/12th), Diploma, or Graduation are eligible. Freshers aiming to start a career in customer support are invited to apply.
- Resume
- Required to apply
Where you'll work
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Job description
About the Role
Begin your journey as a Customer Support Associate with Sutherland, a global leader in business and digital transformation providing exceptional customer experiences for over 35 years. This position welcomes freshers and focuses on voice-based customer assistance within international processes.
Key Responsibilities
- Answer inbound customer calls and deliver timely, effective support solutions.
- Comprehend customer issues attentively to determine appropriate resolutions.
- Address queries courteously and uphold professional standards in communication.
- Maintain accurate records of customer interactions and update information as required.
- Meet established benchmarks for quality, attendance, and productivity.
- Recognize recurring customer concerns and offer feedback for process enhancements.
Candidate Profile
- Strong command of English communication skills.
- Positive demeanor with a customer-oriented mindset.
- Excellent listening and analytical problem-solving skills.
- Basic familiarity with Windows operating systems.
- Effective time management abilities and capacity to operate independently.
Eligibility
Applicants with qualifications ranging from high school (10th or 12th grade), diploma, to any graduate degree are encouraged to apply. This role is ideal for freshers or those embarking on a customer support career.
Work Details
- Location: Sutherland office, A1 Block, Shriram Gateway Parks, Perungalathur, Chennai.
- Work Schedule: Rotational shifts with 5 working days per week and 2 weekly rotational offs.
Why Join Us?
This opportunity offers a platform to develop communication and customer service expertise, gain corporate exposure, and advance your professional journey within a reputed global company.
Additional Information
- Walk-in dates: August 12 to August 14, 2026.
- Please mention "Sharon Leela" at the top of your resume when applying.
- Important Notice: Sutherland does not solicit any form of payment or favor for job placements. Please report suspicious activities immediately.
Minimum education
Higher Secondary (Class 12)