Customer Success Specialist
Brisbane, Queensland, Australia · Full Time
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- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 2 weeks ago
- Work mode
- In office
- Resume
- Required to apply
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Job description
About the Role
Join Data#3, a trusted ASX200 IT service provider recognised repeatedly as an Employer of Choice, and be part of a nationwide Infrastructure Solutions team. This position, based in Brisbane or Sydney, focuses on Device as a Service (DaaS) and end-user computing, directly partnering with Tier-1 global tech vendors and Australia’s top enterprise clients. You will play a pivotal role in shaping how leading organisations experience and succeed with modern workplace technologies.
Responsibilities
- Drive the adoption and success of customers throughout their lifecycle related to DaaS and user devices.
- Work closely with Customer Success Managers to guide onboarding, develop adoption roadmaps, and execute health assessments.
- Conduct specialized workshops, maturity evaluations, and technical engagement sessions for customers.
- Create domain-focused success strategies, frameworks for adoption, and educational materials.
- Spot opportunities for account growth, mitigate risks of customer churn, and enhance long-term retention.
- Cultivate strong partnerships with hardware and software vendor teams to support customer success.
Candidate Profile
- Proven experience in IT with deep understanding of end-user compute solutions.
- Demonstrated success in customer-facing roles such as Customer Success, Account Management, or technical sales within IT.
- Ability to think strategically and creatively while adapting quickly in a dynamic environment.
- A thorough customer-centric approach translating technical capabilities into tangible business value.
- Excellent stakeholder management skills, capable of interacting effectively at all levels in an organization.
About Data#3
Data#3 is a leading technology services company with over 1,400 team members and anticipated $3 billion in FY25 revenue. Headquartered in Brisbane, with operations across Australia and Fiji, the company prides itself on a culture founded on Honesty, Excellence, Agility, Respect, and Teamwork (HEART). Recognised for 11 consecutive years as an Employer of Choice and recipient of Best Workplaces in Technology 2026, Data#3 embraces diversity, equity, and inclusion as core values, fostering an inclusive environment.
Additional Information
Applicants must be prepared to undergo reference checks, police clearance, and verification of the legal right to work in Australia as part of the recruitment process.