Customer Success Architect

About Palo Alto Networks

At Palo Alto Networks®, our mission is to safeguard the digital way of life by leading innovation in cybersecurity. We combine advanced technology with bold ideas to address complex challenges while fostering a workplace where every voice matters.

Our culture is built on disruption, collaboration, execution, integrity, and inclusion. We integrate AI across operations to enhance individual impact. Our teams mainly operate from the office to promote collaboration, real-time problem-solving, and precision results, while allowing flexibility when needed.

Role Overview

As a Cortex Customer Success Architect, you will enable our clients to prevent cyberattacks and optimize their security workflows. This includes automating operations and managing attack surfaces. You will be part of a highly skilled team working closely with customers, partners, and colleagues to ensure success.

Key Responsibilities

• Accelerate customer value by guiding deployment and customization of XDR / XSIAM platforms throughout their lifecycle, ensuring efficient adoption.
• Serve as product experts for the team, addressing technical questions, scripting, troubleshooting, and delivering training.
• Collaborate with product and engineering teams to maximize product utilization for customers and partners.
• Translate technical knowledge into readily accessible articles and guides that scale customer support.

Required Experience and Skills

• Proficient in developing and maintaining scripts using Python; knowledge of JavaScript or PowerShell is advantageous.
• Strong background in security design, architecture, content creation, and automation of workloads.
• Experience with cybersecurity technologies including EDR, SIEM, SOAR, NGFW, and their related ecosystems.
• Familiarity with cloud platforms such as GCP, AWS, and Azure with relevant use cases.
• Knowledge of attack surface management is beneficial.
• Previous roles as Security Incident Responder or SOC analyst/manager.
• Demonstrated experience in customer-facing positions.
• Ability to manage pressure and prioritize tasks effectively.
• Fluency in English is mandatory; additional language skills are a plus.

Additional Information

We embrace diversity and are committed to providing reasonable accommodations for qualified individuals with disabilities. Candidates requiring assistance can contact us accordingly.

Palo Alto Networks is an equal opportunity employer valuing diversity and does not discriminate based on legally protected characteristics.

Note: This position is not open to applicants requiring immigration sponsorship.